Guest Post: What are the 7 Graces of Marketing and Life?

7 Graces FINAL cover for web Guest Post: What are the 7 Graces of Marketing and Life?What are the 7 Graces of Marketing and Life?

My friend and colleague, Lynn Serafinn, has just published her new book The 7 Graces of Marketing: how to heal humanity and the planet by changing the way we sell.

(You can check it out here – but it on December 13th and get yourself some cool free things)

The ideas she presents in this 400+ page book are a call to action, not only to business owners and marketers, but to everyone one of us as a consumer.

Reading Lynn Serafinn’s list of the marketing graces (below) is a liberating experience.

It reminds us that marketing can be either a thing of beauty or a source of our collective discontent. It reminds us that the choice is not `Do I market or do I keep my integrity?’ but rather, `How can I make my marketing more gracious and graceful every day? How can my own marketing be a part of the healing of the world?’

Lynn paints it out so clearly–for each virtue, there is a toxic mimic (twice the calories and none of the nutrition)…Marketing shouldn’t feel like we’re holding our breath just waiting to be discovered as frauds. It should feel like easy breathing. Lynn’s astounding contrast of virtues and vices is such an excellent guide. I can’t wait to dive deeper into it.

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Pasted Image 1 Guest Post: What are the 7 Graces of Marketing and Life?Lynn’s sneak peek into the 7 Graces paradigm

Grace #1: Connection

This is the “antidote” to the “Deadly Sin of Disconnection”. Connection is at the foundation of everything in life—Connection to Self, Source, others, our businesses, and our audience—determine how effectively and authentically we communicate and conduct our lives.

When business owners are disconnected from Self, their businesses cannot be genuine representations of who they are. And the problem is, as businesses get bigger and bigger, that Connection becomes increasingly difficult to maintain. When business owners are not connected to Source and others, it opens to door to exploitation of both natural resources and people.

Connection is the first of the 7 Graces, because without it the other Graces cannot manifest.

Grace #2: Inspiration

This is the “antidote” to the “Deadly Sin of Persuasion”. The literal meaning of the word “Inspiration” means “to breathe life into”. As business owners, we have a choice to be “life giving” to our audience or “life robbing”.

Persuasion, wherein we will do anything and everything to make a sale/profit, is life robbing. As business owners, it is our responsibility to “feed” society, and thus ensure not only that our products and services are life-giving, but also that our communications (marketing) is life-giving.

For marketing to be filled with the “Grace of Inspiration”, it should never incite fear, anxiety or feelings of inadequacy.

Grace #3: Invitation

This is the “antidote” to the “Deadly Sin of Invasion”. Nearly every form of marketing we see today is invasive. Our attention span is continually interrupted, whether it is through television/radio adverts, pop up messages, uninvited email adverts, cold-calling or billboards. As business owners and marketers, we need to bring back the “Grace of Invitation” into our communications.

This means that when visitors come into our “space” (our website, our office/shop), we treat them like respected guests, offering them hospitality and generosity. Conversely, when we come into our customers’ space (as when we send out emails), we must do so with courtesy and care, ensuring we never become the dreaded “houseguest from hell”.

Grace #4: Directness

This is the “antidote” to the “Deadly Sin of Distraction”. So much modern advertising depends upon Distraction to seize and maintain our attention. Nearly every advert you see will utilise random brand identity triggers and humour to get us to pay attention.

What is wrong with this is that people end up buying products simply because they remember the advert, and not necessarily because they have been given direct, clear information about the product or service. Directness is simple: we marketers need to get back to “telling it like it is” instead of hyping up our businesses.

The public need to be informed and empowered. The Grace of Directness allows that to happen.

Grace #5: Transparency

This is the “antidote” to the “Deadly Sin of Deception”. Deception in marketing is rife, but is sometimes extremely subtle. In the book, I give many examples of how language and imagery are often used in a deceptive way in marketing, where technically (and legally) the message is “true”, but the unconscious message we perceive is untrue.

Transparency literally means “to shine light through”. When we are Transparent in marketing and in life, we are not merely being honest, but we are also allowing the true intention behind our thoughts, words and deeds to be seen and heard clearly. When we walk in Transparency, both in business and in life, we are walking in the Essence of who we really are.

Grace #6: Abundance

This is the “antidote” to the “Deadly Sin of Scarcity”.

The chapter on Scarcity in the book is one of the biggest, because it’s simply such a massive topic. Scarcity marketing is all around us, and it appears in so many forms, from limited-time offers to the various kinds of “obsolescence” used to incite us to buy beyond our needs or means.

Abundance, on the other hand, is the fundamental belief that there is enough for all—when we are living in rhythm with the planet. It is our natural state of being. If we operate our business from the fundamental belief in lack or Scarcity, we will always bring Scarcity strategies into our marketing.

The irony is that Scarcity begets Scarcity.

In other words, if we operate from a Scarcity mentality, we are likely to create the very Scarcity we most fear because the end result will be overconsumption. Overconsumption is destroying both our economy and the ecological balance of our natural world. But if we operate from a fundamental belief in Abundance, we will not bring such fear and anxiety into our marketing, and overconsumption will be a thing of the past.

Grace #7: Collaboration

This is the “antidote” to the “Deadly Sin of Competition”. Many people have the false notion that competition is necessary to create healthy economies and stronger societies.

But this is largely a myth and has no foundation in Nature whatsoever. While I believe in “free enterprise”, this is not the same thing as Competition. In the book, I cite many studies that have proved how Competition diminishes creativity and innovation. When we conduct our businesses or our lives with a competitive mindset, we not only reduce our own performance, but we also reduce the support we receive from others.

On the other hand, Collaboration always results in something greater than the sum of its parts. Every single marketing campaign I have produced is based upon Collaboration. The permaculture of the world is actually one giant, interdependent Collaboration.

We’ve been brought up in a competitive world, but the more connected we become via technologies like social media, the more we see that Collaboration is the way we perform best.

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I hope you enjoyed this overview of The 7 Graces of Marketing from author Lynn Serafinn. If you want to dive more deeply into this paradigm … do check out Lynn’s book The 7 Graces of Marketing on December 13th.

When you do, there are dozens of wonderful gifts for you, including the audio download of all 7 sessions from the telesummit, and many other goodies. Check out the gifts, and request a launch reminder so you don’t forget to pick up your copy (in paperback or Kindle) at: http://the7gracesofmarketing.com/book 

 

 

Marketing, Framing and the Environment

Let’s talk about marketing from another angle: the environment.

We’ve got a problem. And the problem is that no one wants to admit there’s a problem.

To make it worse: there are many who actively don’t want us to see that there’s a problem. And if you try to speak up to say that there is, indeed, a problem – they will call you unpatriotic, negative, a whiner and pessimistic.

They will frame your concerns and critiques as pathetic and cowardly. As, against progress.

Case in point, a few months ago Greenpeace campaigner and old friend Mike Hudema was on the air on Alberta Prime Time with columnist (and apparent oil industry apologist) Ezra Levant.

Ezra came out fighting. And framing.

He argued that Alberta’s oil was the most ethical oil in the world. And, to be fair, made some excellent points.

To quote the Globe and Mail: “On four fundamental criteria – the environment, peace and conflict, economic justice and treatment of minorities, the industry operating in Canada is heads above other crude producers like Saudi Arabia, Libya, Nigeria and Venezuela, Mr. Levant argues.”

So, let’s give him this. He’s likely right.

But we need to step back a bit and look at this frame of comparison.

Almost anyone looks good standing next to Hitler.

It’s the easy way out to say, ‘We’re not as bad as ______.’ There’s always someone worse than us. Always.

But what if we started comparing things to where we want them to be?

 

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greenwashing

Greenwashing is where companies try to make normal things seem green (vs. making green things seem normal). It’s where they spend more on ‘seeming’ green, than BEING green. This video says it all.

 

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is it local?

 

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you don’t sell to a community. you support a community.

11danblank you don’t sell to a community. you support a community.As many of you know, I spend a lot of time thinking about this notion of ‘becoming a hub‘ as a business.

And something about it has always felt . . . dangerous.

Or . . . a little ‘off’ or ‘inauthentic’. Or at least like there was the potential to be. And this post I just read from Dan Blank nails a lot of my concerns.

In fact, I’d like to coin a term: community-washing. Let’s add it to ‘green washing’, ‘local washing’ and a term I think I coined ‘good washing’.

For me, community washing is where the rhetoric is all about community – but the reality is about marketshare. It’s where the conversation around ‘building community’ is disingenuous because the primary driver is about turning the community into customers. I wonder if a driver behind community washing is that we’re really uncomfortable talking about business and money directly so we couch it in feel good terms.

I am seeing more and more businesses get on this train. It can be called building community or ‘growing your tribe’ and talked about in the hippiest of terms. And yet – I find myself wondering if we’re being real about what we’re doing (and why we’re doing it).

The irony is – these feel good terms can make it feel ten times as gross if it’s not authentic.

Here’s what Dan has to say . . .

Companies now realize that there is business value in social media. That it is worth an investment of their time and resources, that it can bring them closer to those in their market, and can be a powerful marketing platform.

But there is one term that us being thrown around a bit too casually: community.

Suddenly, every company is “developing” a community online, or engaging an existing community, at least in their marketing plans. But a crowd isn’t a community. A market is not a community.

To Keep Reading Click Here

 

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greenwashing and the alberta tarsands

11tarsands greenwashing and the alberta tarsandsGreenwashing. It’s when a company makes a big deal about being green and being committed to sustainability but in reality doesn’t do much. It’s like goodwashing – where people laud the fact that they give so many crutches out to the crippled – ignoring the fact that their factories and mines are what cripple them.

I live in Edmonton, Alberta and a few hundred miles north of me are the Tar Sands – one of the largest and most environmentally destructive projects on the planet. It’s hard to describe. Think Mordor from Lord of the Rings and you’ve got some idea.

Of course, it’s no good if the masses think that it’s that bad (even if it is). So, a huge campaign has come out to greenwash the tarsands. Much like BP is engaged in a huge campaign to convince people they really care about cleaning up the Gulf.

Luckily, marketing has all sorts of uses – and in this Greenpeace project (sent to me by Mike Hudema) you’re being asked to use your marketing savvy to UNGreenwash the Tarsands. I encourage you to check this out and contribute – and spread the word.

Faced with the grim realities of tar sands oil extraction, the Canadian Association of Petroleum Producers (CAPP) seems like it would rather take its dirty money and run a huge publicity campaign to make the tar sands look better, than actually address the pressing environmental and human rights atrocities caused by tar sands development.

CAPP is trying to greenwash the destruction that is taking place in Alberta through a series of print and video ads. Check them out here – http://www.capp.ca/oilsands/ads/. They must think we’re stupid to believe what they’re feeding us: that everything in Alberta is A-okay. But we’re not stupid; like you, we know that everything is not okay in Alberta. And we need your help to make sure CAPP doesn’t get away with its latest dishonest game.

The truth is that the tar sands are an immensely destructive project. To date, tar sands oil extraction has devastated an area the size of the city of Toronto. If oil extraction from the tar sands continues unchecked, it has the potential to destroy an area the size of England.

11tarsands1 greenwashing and the alberta tarsandsToxic tar sands tailings lakes already span 170 square km, which is an area larger than Lake Muskoka, and they are growing every day. Downstream, primarily First Nations communities, are seeing increased sicknesses in their communities, seeing a traditional way of life becoming further displaced and many are afraid of drinking the water.

Everyday, 11 million litres of toxic tailings leak into the surrounding environment. The current greenhouse gas emissions of the tar sands is equivalent to that of 9 million cars. By 2020, it is projected that the greenhouse gas emissions will rise to the equivalent of the annual emissions of over 26 million cars, which is 1.5 times the greenhouse gas emissions of all the cars in Canada.

The spin campaigns waged by CAPP, as well as the Alberta government, are a direct response to the pressure that you’ve helped us generate.

It is time to show CAPP that any attempt to greenwash the tar sands will not go unchecked.

That’s where you come in . . .  Are you game to help us fight BIG OIL?

We are looking for your help to culture jam these ads:

  1. Like the “Put a CAPP on Tar Sands Greenwashing Facebook Page
  2. Take a look at the CAPP campaign.
  3. Download one of the videos or print ads.
  4. Have fun!! Construct the funniest or edgiest mash-ups, image swaps, collages, rewrites, or remixes you can think of. Be smart, be edgy, be creative, and most of all, have fun with it! It is time to turn these gross distortions of the tar sands destructive reality against themselves. It is time to fix these greenwashes with the truth about the tar sands.
  5. Once your ad jam is complete:
    a) Post it on our Facebook page wall
    b) Make it into your Facebook picture
    c) Post it on the Facebook page wall
    d) Print it out and wheatpaste it around your home city or town
    e) Post it on youtube and flicker, and
    f) Twitpic it with the hashtag #cappwash.
  • Oh yeah. One more thing. In order to amp up the fun and excitement, we have made the CAPP ad jam into a contest. There will be prizes for the top print and video jams. The winning entry will be published. We will highlight entries on our website as we tally up the top choices. Submit your ad jams on the facebook page wall or email them to capp.
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    The Six Sins of Greenwashing Video

     

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    Chevron Thinks We’re Stupid

    So, Chevron’s just come out with a new ad campaign showing how much they care. But is it real?

    Consider that British Petroleum spent more money rebranding itself as Beyond Petroleum than they did on renewable energy. And that was before they destroyed the gulf. Good deeds or goodwashing?

    Watch the videos below and leave your comments . . .

    THE CHEVRON VIDEO:

    THE SPOOF VIDEO:

     

     

    Want to see how Chevron came up with this campaign? Click here.

    What do you think?

     

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    Dove’s ‘Real Beauty’ Campaign – Sincere or Cynical?

    These days it can be hard to tell if companies are engaged in genuine good works and are genuinely transforming themselves to be more conscious or if it’s just a cynical marketing ploy that leaves people cynical about marketing. Dove’s Real Beauty Campaign hasn’t been without controversy. In this add they push further. What do you think? Authentic or ‘good washing’?

    But before you decide – consider the fact that Dove is owned by Unilever. Who also owns Axe body spray. And the Axe commercials use the very same tactics decried by the Dove commercials. See the video below.

    So, what does it mean for a company like Unilever to promote two contradictory messages at the same time?

    And then there’s this from Greenpeace . . .

    orangatan 300x154 Doves Real Beauty Campaign   Sincere or Cynical?Today, we’re launching the next stage in our campaign to protect the rainforests of Indonesia from the expansion of the palm oil industry. Our volunteers, dressed as orang-utans, are currently climbing over the London headquarters of the company behind Dove, which uses palm oil as one of its ingredients.

    Our latest research shows that Unilever, the makers of Dove, is buying palm oil from companies that are destroying valuable rainforest and peatland areas, which is bad news not only for the millions of people who depend on them for their way of life and endangered species such as the orang-utan, but also for the global climate.

    Right now, four ‘orang-utans’ are perched on a balcony at Unilever’s headquarters in London, telling passers-by why Dove is responsible for the devastation happening in South East Asia. Down below on the road, a giant billboard mounted on a truck parked below apes (sorry) Dove’s Campaign for Real Beauty advertising campaign, and huge speakers are playing jungle noises at top volume. Meanwhile, at a Unilever factory at Port Sunlight near Liverpool, sixty volunteers (many in orang-utan cosutmes) have overrun the premises, decorating the front entrace with a huge banner. The factory makes Persil, which also contains palm oil.

    Write to Patrick Cescau, group chief executive, and tell Unilever to clean up its act.

    Why Dove and Unilever? For a start, Unilever is one of the largest users of palm oil in the world, funnelling up to one in every 20 litres produced from Indonesia into some of the many well-known brands it owns. This one fact means Unilever has a huge influence on the way palm oil is made.

    And being chair of the Roundtable on Sustainable Palm Oil (RSPO), Unilever has even more clout. The RSPO is a group of retailers, manufacturers and suppliers whose aim is create standards for the production of sustainable palm oil. But as things are, it’s little more than a greenwashing operation because card-carrying members of the RSPO continue to be involved in the destruction of Indonesia’s rainforests. The RSPO has developed a certification scheme, but as yet not a drop of certified oil is available, six years after the scheme was set up. Even when certified palm oil becomes available later this year, there is nothing to prevent certified palm oil being blended with non-certified palm oil. This will make it impossible for RSPO members to guarantee that their palm oil does not come from recently deforested areas. Just ask Unilever.

    This was documented in the Cooking the Climate report we produced last November and Unilever featured prominently, but since then we’ve collected fresh evidence of Unilever’s role in deforestation. Our latest report, How Unilever’s Palm Oil Suppliers Are Burning Up Borneo, details how some of Unilever’s key palm oil suppliers – Sinar Mas, Wilmar, Sime Darby and IOI among them – are devastating forest and peatland areas in Central Kalimantan. Not only are millions of people who live in or rely on the forests for their survival being put at risk, but as these areas are destroyed many endangered species are at even greater risk of extinction, including Sumatran tigers, Javan rhinoceroses and orang-utans.

    There are also devastating consequences for the climate. As the forests and tropical peatlands of Indonesia are destroyed and converted into oil palm plantations, huge volumes of greenhouse gases are released, accelerating climate change. Indonesia is the third largest emitter of these gases in the world, in large part due to the destruction of its forests at the hands of the palm oil industry.

    This is not great going for a company that paints itself as green and responsible: Unilever’s website makes a great deal of its efforts to be both environmentally and socially responsible, but when it comes to palm oil the reality is very different. pressure the RSPO to also support a moratorium.

    We want Unilever to clean up its act, not just with the palm oil it uses in Dove but in all its products. To start the ball rolling, we’ve devised a three-point action plan for Unilever to follow:

    1. support an immediate moratorium on the destruction of rainforest and peatland areas in Indonesia to grow palm oil;
    2. stop trading with palm oil suppliers who are involved in this destruction;

    And then of course, there’s their use of animal testing.

    And . . . there’s the use of toxic chemicals in their products.

    But notice how good washing can work. You do lots of really bad things but try to hide them and then, very publicly, engage in a (sometimes legitimately) very good campaign. And it washes you clean of any negative perceptions and people think, ‘oh! what a good company. you shouldn’t criticize them – at least they’re trying . . .’

    What do you think?

     

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    Do not Trust Profile Pictures!

    Anyone who’s done any internet dating knows that you can’t trust pictures. Just like most of us know that you can’t trust marketing. People are suspicious. They assume you are putting your product and services best features forward. Here’s a great, and funny, example of how this can happen.

    Lesson: Tell the truth. Be upfront about your flaws. Let people know where you’re not perfect and don’t 100% embody your values as a company. They just want to know that you’re trying – not lying. People want something real. They want to know your strengths – but also your weaknesses. And often your weaknesses can be a source of strength anyways.

     

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