case study: thrive calgary becomes a hub

Thrive logo 300x115 case study: thrive calgary becomes a hubThis Spring I presented at an event called The Meaningful Work Retreat. One of the co-presenters, Brenna Atnikov was working with a cool Calgary group called Thrive.

It was the perfect example of becoming a hub that I talk about so much. It’s in the non-profit context but I thought you might be inspired by the example.

Other lessons from this have to do with the power of being about something bigger (and how that can attract people who are also into those causes).

A notion: sometimes we start with the niche/target market – yang. and other times we start with really honing and developing what we’re offering – clarifying our point of view and what we’re about – YIN. the yin path has us develop and then ask, ‘who out there would love this?’ and find our target markets from THAT. And then proceed to be delighted when those don’t work but some other group mysteriously shows up and loves it unexpectedly.

If you become about a bigger cause – watch support come out of the woodwork.

The thing that caught me were the networking events that they hold.

As you read this, ask yourself, what are you about as a business? What’s the bigger cause? Could you bring people together around it?

Remember: word of mouth spreads within a community. The tighter a community is – the faster word of mouth spreads. Everyone wins. Including you. And if you’re seen as a host to the network – you definitely win by gaining stature in your community.

And there’s a difference to be held up here between building an empire and building a village. If you want to build your organization or business to be an empire, that takes a lot of work and control. But to support a network and community in thriving? Less so. You just need to ask yourself which one you want. Brenna gives us four important distinctions about networks vs. organizations below.

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What’s the story of how this came about? What was the need you saw in the community that it emerged from?

I want to live in a city that has a strong, vibrant economy thats good for people and planet.

Thrive works towards this goal by asking: What is the economy for and how can it create meaningful economic opportunities for people living on low-incomes? How are we all better off when nobody lives in poverty?

Thrive is a collaborative network, which began in 2006.

It cultivates an environment in which transformation of our economy can occur because we bring together folks who often don’t get to meet but who all play an important role in economic development strategies: local business, government and non-profit organizations.

We provide a space for people to connect, learn, dream and act to create a resilient economy that combines social goals with business outcomes.

Can you tell me more about the events YOU host and who’s invited?

Thrive hosts between 4 and 6 events a year.

Starting this year (2011) they closely correlate to our 4 strategic directions/pathways/strategic directions which guide our work. We host learning events, facilitate conversations and advocate for more helpful public policy along all four paths.

Our trailheads are:

1. Neighbourhood Revitalization – working with all community members to establish neighbourhoods that provide a high quality of life for all residents

2. Local Business Development – Growing the number of local, social and environmentally responsible businesses that are either privately owned, cooperatives or social enterprise

3. Meaningful Employment – Contributing to workforce development initiatives that help create living wage jobs that also contribute to ecological sustainability

4. Innovative Social Finance – Stimulating conversation about how we can use local capital to invest in local economic development strategies.

Being that we think of ourselves as a ‘learning network’ that aims to catalyze action through information, we host events that introduce people to new and/or promising practices in the broad world of community economic development that they can then apply to their own work.

We might bring in a guest speaker, and then provide a local example of where CED is happening in Calgary. Or, we put an ‘ask’ out to the community to see who can take the lead on moving an initiative forward.

Many of our events have been a kind of ‘lunch and learn’ style, averaging about 80 people per event. Our audience is the public, private and non-profit sectors and individuals interested in transforming the economy to better work for people and planet.

Tell me about the difference between operating as an organization vs. a network?

In my own reading/learning, I’ve discovered that there are quite a few differences between operating as a network vs. an organization (a little different than the question you pose). They are:

1. Everyone is welcome to participate in a network. In an organization, you have to be hired.

2. People can contribute what they can, when they can, even if it’s only 1 idea EVER (in a network). In an organization, your job is to show up every day and contribute.

3. Networks facilitate two way communication with their community; most organizations simply ‘push’ information out.

4. Networks tend to be more emergent and adaptable, whereas organizations can be rigid.

And why do these events when there are no immediate tangible benefits?

We host our events because there are both immediate and long term benefits.

Most immediately, people are building strong, working relationships across sectors that don’t typically interact with one another. Exposure to new thinking, promising ideas and exciting possibilities are the ingredients of inspiration that eventually move innovative projects forward.

Over the long-term, these events are important because of their ability to bring people together and illuminate just what is possible in Calgary. As you’ll see below, tangible projects, initiatives and organizations also spring up.

What are the participants saying about them? What results are you noticing coming from them?

Overall, we get very positive feedback from guests at our events. Our satisfaction with events is often well above 95%. People often say that they were exposed to new ideas, met interesting people, tapped into a network of resources they didn’t know existed, etc.

The results include new initiatives and organizations emerging that help to strengthen our local economy and reduce poverty. Two great examples:

1. The launch of Enterprising Non-Profits Alberta came into being because of a variety of different players. We feel that Thrive played a role by: (1) hosting several events in 2006 and 2007 around social enterprise, which led to 3 funders being interested in the concept. The funders commissioned a study, and (2) the final report was presented at a Thrive event in 2009. One funder (The Calgary Foundation) was particularly interested in following this further, and Enterprising Non-Profits Alberta was launched in February 2011. It is now funded by The Trico Charitable Foundation. We have begun to co-host several events with them now and they are an important partner.

2. In February 2011, Thrive, Conscious Brands and Green Calgary brought Woody Tasch to Calgary. He is the founder of Slow Money. We just recently received an email from one of the guests at that event, telling us that (in part )as a result of the Slow Money event and getting to meet Woody Tasch, some folks from Leduc have started Slow Money Alberta. This is incredibly exciting for us to hear!

In summary, we are catalyzing action and inspiring different groups/people to take a necessaryleadership role on a specific area of interest, while Thrive can continue to be the incubator space for new ideas and possibilities.

What are the downsides of hosting a network?

Hmmm, honestly, I cannot think of any. We’ve had nothing but great experiences and involvement with the community since we formally launched this governance structure in February.

What are the three biggest lessons you’ve learned along the way?

1. Naming what we care about and putting that out in the world inspires people to get involved

2. Collaboration (vs. competition) is way more fun, productive and stimulates innovation.

3. When nobody lives in poverty, we are all better off. We are all responsible for ending poverty.

Can you give a few examples of the first lesson?

The ‘things’ we’ve named and put out in the world as what we care about are our 4 pathways.

Since naming them, we’ve had people approach us with opportunities because they now know where our time/energy/resources are focused.

For example, we were invited to co-hosted Community Capital Networks with REAP and are part of some initial conversations about how to mobilize local capital for our community.

For more info go to: www.thrivecalgary.org

 

case study: the therapy vault

lisa mitchell case study: the therapy vaultLisa Mitchell (pictured here) has created something beautiful that was born out of empathy. It’s an amazing example of how our deepest wound can be our truest niche. It’s also an incredibly practical case study in becoming a hub for a community.

Furrthermore, it’s got a really wonderful and unique welcome video on the homepage.

Here’s an interview I did with Lisa recently. I hope you enjoy.

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What is the name of your project?
The Therapy Vault

thetherapyvault big case study: the therapy vaultWhat’s the story of how this came about? What was the need you saw in the community that it emerged from?

After 20 years in the mental health profession, as an art therapist, psychotherapist, and trainer, I realized that I felt tired and burdened with client stories of pain and recovery.

In my work with therapists, as their therapist or trainer, I heard about these same difficulties of carrying remnants of stories and pain not their own. In our profession, we are expected to bare it. And there’s a myth that if we have good boundaries, proper training, and excellent self care we shouldn’t feel burned out or heavy hearted.

I had an answer in my art and creativity.

In order to save myself from burn out, and to help other therapists learn to sustain themselves on a day to day basis in their practice, I decided to expand my business. Of course, I didn’t have a clue about how to do this. Or what it would even look like.

In my work with Suzanne and Jeffrey, I not only found my business platform, The Therapy Vault, but I also learned to live into it by honoring parts of myself that I wasn’t allowing in my work formerly.

It was tough work, because it required more vulnerability than I felt comfortable with, but in a funny way, they helped me become unburdened. And now I feel totally re-inspired with my work, and am helping other therapists transform their burdens into beautiful pieces of inspiration.

Can you share a few examples of how your project works?

The Therapy Vault Breakfast Club is an online membership community where therapists receive an eworkbook every month.

In it, there is an art invitation (yes, that’s what I call them) that is rich with ideas for creative transformation. I also provide some good context with an audio and sometimes a video ‘How To’ so that my members don’t have to be super experienced with art materials and techniques to do the project. We all do the project, and then get together on a monthly community call to share the experience.

One of the most precious things that I can think of is having a group of therapists talking about the real life experience of how their job affects them. When they do, there are sighs and wonderful feelings of validation.

I offer a free workbook on my site called, “Create a Pocket Vault and Feel Passion for Your Work….again.” Basically, it walks therapists through making a precious container, one that is creative and colorful with magazine images inside and out. The container’s intention is to hold a representation of the calling that the healer answered when they first became a therapist.

For a lot of these wonderful healers, that’s been a really long time–20-30 years. And for some who are new, they don’t even realize that they answered a calling.

So, when they make their pocket vault, it’s like they are giving a home to a precious possession–a life force. I’ve had therapists tell me that they go to their Pocket Vault on hard days and just the act of opening it up helps them renew their sense of purpose. It’s lovely.

Who do you find it’s working best for?

In the beginning, I was just targeting my work for seasoned therapists. Psychotherapists, social workers, counselors who had been in the field for a long time. Now I see that this is important work for new folks and other healing professionals because they experience the same kind of burdening. I had a call just the other day from a Youth Advocate asking if she could participate. So, the audience is growing, and self-selecting.

At it’s heart, what is this project really about for you? (beyond money, status and such).

It’s about helping healers rediscover their beauty. I thrive on seeing beauty in others, and when I can help someone dig their beauty out of the burden that covers it, we are both transformed.

What’s the response been so far?

When I tell therapists that they don’t have to blame themselves or feel inadequate for feeling burdened or burned out the response is wonderful. When I offer them a supportive, safe place with fun creative activities to do–they become enlivened. The shame that they carry about their feelings disappears and they tell me that they don’t ever want to stop making art with me!

I’m still growing my online presence and the Breakfast Club Community, but my current audience is helping spread the word very fast. And, I’m thrilled to have had lots of interest with various organizations who want me to speak and train on the topic.

how did you promote this in the beginning? what were the top three most successful approaches at the start of it?

It’s funny because The Therapy Vault is an extension of the business that I’ve done for the last 10 years.  So, I’m not sure when I started “promoting” it.  

I do know that with my newly clarified purpose, I started talking about my workshops and trainings differently.  And, the newest offer, The Therapy Vault Breakfast Club, is still in it’s infancy and growing in membership size.

So here’s what I did:

I was so fortunate to have an enthusiastic group of local followers because I’ve been writing similar content at my other site for years.  I put out a request to my list asking for them to participate in free focus group workshops. 

These workshops served multiple purposes.  They helped me work on new content, get pictures of a variety of completed art projects, and learn how to articulate the benefits in the particpants’ own words.  In the process, the focus group became my faithful tribe and have since participated in multiple Therapy Vault programs.
 
I started talking about The Therapy Vault in trainings that I was giving to agencies, and just handed out business cards.  Because I was already in front of my target audience, all I had to do is add a little compassionate piece about how difficult the job is and I had people interested right away.

I’m involved in several professional groups and I took every opportunity I could to talk about what I was doing.  This was where several speaking opportunities have sprung from.  I haven’t
done the talks yet, but I’m expecting these to generate lots of interest and participation.

What are the top three most effective ways you’ve found to market this now?

I have such a wonderful list of followers at this point, after all this time–they are the ones that I’m reaching out to to spread the word. They have done a super job.

Speaking opportunities have come my way that will serve as really good advertising and credibility builders.

I’ll be doing a telesummit soon, and I know for sure that it will be a hit!

What are the three biggest lessons you’ve learned along the way?

Jeffrey Van Dyk helped me write these. I say them to myself every day.

Do things in my Own Time. Don’t rush just because someone else wants it right away. If it doesn’t feel ripe/ready/right let it simmer and don’t force it.

Do things with my Own Judgement. Don’t listen to the tapes/voices that have old standards and expectations. They aren’t useful and just keep me back where I started from.

Do things in my Own Way. I’m such a creative person. And sometimes I squelch that because it’s scary. So, my Own Way is to be both creative and thoughtful.

What’s the next level for your project? What are you most excited about that’s coming up?

In January, I’ll be hosting a telesummit: The Sustainable Therapy Practice Telesummit.

That should be amazing and full of new learning for everyone who participates.

I’ve also started a book. It turns out that there’s incredible research that backs what I’m talking about, and I’m going to start capturing it all in book form. So, I’ll be writing my proposals soon.

If people want to find out more about your project, support it or get involved – what should they do?

They can visit www.thetherapyvault.com. They can get a free workbook there and start creating right away. I also have various live workshops that are posted on the Programs page.

 

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case study: toronto’s inner garden

rob helmer case study: torontos inner gardenEver wanted to create your own holistic hub or event center for cool things?

My pal Rob Helmer (pictured here with his daughter) did it in Toronto with his Inner Garden space and shares his lessons, thoughts and success secrets here.

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37200 165565446805281 165565316805294 454963 1398806 n1 300x285 case study: torontos inner gardenWhat is the inner garden?

Basically, it’s a beautiful space in the heart of downtown Toronto that we rent out for events.  Our goal is to co-create space for an intriguing array of events & gatherings. We provide teachers, healers musicians, performers and facilitators the opportunity to connect & share with the local community in an inspiring venue.

Can you describe your space for those who haven’t seen it?

Put simply, the event space has an earthy-zen look to it, the real hard word floors, natural tree-stump seating and greenery make the ambiance warm and inviting.

The physical appearance reflects the lush and abundant gardens that are stylistic of the West and the simple elegance of gardens from the east. This merging of east and west has created a site for people to find rest and relaxation, where they can embrace Being fully, and also be stimulated and nourished.

33630 165568630138296 165565316805294 454976 2894788 n1 300x201 case study: torontos inner gardenThe space is blessed with natural light filtering in during the day, through a large skylight in the central space and large windows in every room.  For evening events, our lighting we have installed allows the user to create the ambiance they desire at night.

Did I mention we have tree stumps?

What’s the story of how this started? How did you get to be doing this?

In short, like all great things in life i did not plan it this way i just fell into it.

But you were doing Chinese medicine before. How does one go from being a Chinese medical practitioner to an event space organizer?

I have been involved in TCM for over 12 years.  I originally moved into the space a year ago wanting to open the first school dedicated specifically dedicated to Chinese herbal medicine outside of China.  The teachers (some of the best in the world were in place) and cur

riculum were in place but I could not find private funding to support the project and with recent professional regulations being passed in Ontario I decided to delay the project (and now with the event space consuming most of my time I have let go of this idea altogether).

My business model (at that time) included three aspects a herbal medicine school,  an event space and clinical space (with free student clinics for the general public).  My idea was to have the school be the hub for the other two.  Fifteen months later, the events space is front and central and the further I remove myself from TCM the better things seem to flow for me financially.  I feel this new venture helps me “fit my life into my job instead of my job into my life” (thanks for this Alex Baisley).  Most importantly, it allows me greater freedom to spend more time with my daughter and others I I hold close to my heart.

robs space  201 300x214 case study: torontos inner gardenIn some ways, it  was difficult for me to let go of practicing Chinese medicine full-time, similar to a bad relationship that is providing a person with some good elements but is not nourishing them and sustaining them on all levels.  TCM (treating patients, writing, teaching etc.) was my main (i.e. only) source of income for a dozen years so the biggest thing I needed to let go of was the financial security this provided me (or at least that is what my mind was telling me).  However, in the end I feel I was meant to leave TCM as my energy and passion for it diminished in the last year so did my income.

I really only made a commitment to running the event space as more of a full-time gig in October 2010 when we launched the new website and renamed the space.

This coincided with spending time with Alex Baisley and yourself last fall which was very useful and reminded me of some things I had forgotten previously that had worked for me in the past and and this time also helped me gain a clearer vision of what I would like to do moving forward.  Some people (patients, students or interns of mine in the past, colleagues, my parents) that have found out are a little perplexed by the shift but this is the direction life is taking me.

And what was the need or opportunity you saw in the community that had you decide to do this?

I saw the limitations of medicine (both modern medicine and alternative medicine).  I wanted to offer events in the space that would help people heal and ease their suffering, i.e. satsang, healing music, or events that focused on going beyond the mind and ego were the first events to take place in the space and a year later these events remain the cornerstone of what we offer.

What kinds of events have you run?

The space is really a blank canvas or playground for people to explore and make their dreams reality.  The event space has only been available for one year and just about everything has taken place here from day long silent retreats to concerts with dancing or yoga with live music, from networking events for social entrepreneurs, fundraising events to singer-songwriter nights to Playback theatre and opera.  One of the most exciting things is there is always new things happening in the space.

In general we are proud to honour the many paths that are available to us as humans on this journey and my experience has been over the last year is it is more important who is running the event than what they are offering.

On the horizon we will be offering documentary film nights and storytelling evenings on a regular basis.

67669 165568320138327 165565316805294 454970 279287 n1 300x200 case study: torontos inner gardenWhich events have been most popular?

I don’t know if I see it that way. I think every event serves its purpose.  Events range from a handful of people gathering to over a hundred people.  It is hard to judge what is popular – in general i find people want to feel oneness or connected with others so the tendency in the last several months is the space is attracting people that are looking for a sacred or intimate place to build community whether that is through a group of singer/song writers, satsang, those interested in food security, healing music or something else.

How much do you charge people to rent the space?
Event prices range with many events being accessible to anyone wanting to attend (as many people offer events on a suggested donation basis)

$90 a night or $150 for a day are the suggested donation for use of the space

You seem to give a lot away – letting people rent for free sometimes – what’s your perspective on that?

In the first 6-9 months of running the space we let people use the space for free.

I wish we could give more away.  In time when the space sustains itself more we will be able to give back more to the local community.  In the meantime we do the best we can.

The space only exists due to the generosity of others and to be honest really has nothing to do with me (I am just fortunate to be a witness of the transformation). The personal transformation I have went through from witnessing the generosity and love and support from the local community for this space cannot be described in words (but it can be felt if you spend enough time in the space).  On a personal level I had nothing a year ago ( although it is not relevant I was at the bottom of the barrel financially as I had claimed bankruptcy about six months prior to moving into the space = no money and could not borrow any money from a financial institution) and The Inner Garden grew out of this darkness and nothingness similar to a water lily growing out out of a muddy pond.

I did not ask people for favors or discounted services when renovating and creating the space (although several people did step forward to loan me money).  I just handpicked the people whose professional ability I respected and valued not worried about cost and they all felt the nature of what we were trying to do and  everyone went above and beyond what was expected.

Quite magical really!

I am blessed to be surrounded by people in my life that demonstrate to me how to give without expecting anything in return.  Being in service to humanity and giving from your heart are probably the most important qualities that we try to bring into the space.

Personal note – if you remember our relationship began by me calling you up and offering you the space for free (after hearing about you from several people I loved and respected).   Of course, you did pay me for use for the space but I did not expect anything in return. From working together our relationship blossomed and through you I met so many amazing people and from a financial perspective made thousands of dollars.

 

The great thing is when you give without expecting anything in return you become a magnet for people that do the same thing.

So you’re saying when you give so generously – that you tend to attract others who are willing to give generously – and that this might take the form of them wanting to pay you even when you’ve not asked for anything? I’m curious what other forms this generosity has shown up in.

I don’t usually discuss things but if it can be an example to empower other entrepreneurs to build their businesses and success through love, compassion and tolerance than I am willing to share a few examples.

One example, is we have offered several potlucks for lazy people for those in our building (which is one of the coolest buildings in the city – www.richmond.net) where we offered the use of the space for free and bought food and drink for sixty people.  This was a great success and really appreciated by those who attended and now together with a few businesses in the building we have set up  a C.S.A. (Community Supported Agriculture) for the building.  In other words, we are helping a local farmer sell directly to people in our building.  These types of events are focused on building community without expecting anything in return.
This type of offering is difficult for people to comprehend at first because based on past experience they are looking for the catch but there isn’t one.

I do not worry about them paying ever.  I just follow my heart and give what I can.  I know i will be provided what I need in this life.
The forms of generosity are abundant. Another recent example, a person I lent the space to on a donation basis about ten times over the last year has recently purchased a professional sound system for the space which was a much needed asset for the space.

I also regularly invite people to attend events at the space for free as my guests.  I usually do this to help increase awareness of the great things happening at the space + it allows me to connect with those attending the events at the space and get to know them better + it gives me a way to thank people for supporting past events in the space by allowing them to come for free.

Creating community – some events are used to build community and not make money – this is great because people relax and let down their barriers.  I never want people to feel like they are being sold something in the space

What do you think happens when people feel like they’re being ‘sold‘ something?

They don’t let their guard down and you cannot truly connect with them.  Doesn’t make me feel good to connect on this level.  It also does not make me feel good when people are only promoting their own work and not helping others.

Right. I have the same thing with my pay what you can workshop. People are like, ‘what’s the deal? Where’s the catch? When’s the big pitch going to come?’ and it never does. And then people are just delighted. When they finally realize that it’s just my offering to the community . . . It’s such a beautiful thing. I have people coming up to me at the end of weekends with tears in their eyes sometimes because they’re so grateful and amazed at what was created over the weekend. I love it.

You are real.  This is what I love about you. In my opinion, you are very authentic.  Many people try to do what you do but for them it is a marketing strategy which for me can be easy to identify and I think on some level this can be sensed by most people.  I have felt this way about several projects that initially started using the space or wanted to use the space and I decided to distance myself from them and suggest they use a different space.

Do you feel like most people try to push the relationship too far too fast? Or try to formalize it before it’s ready? Or push it in a box?

This can happen.  I don’t usually resonate with people that do this and I assume they do not resonate with me either.  I compare it to dating and relationships and the various levels relationships may take

1) friends

2) dating

3) committed realtionship

4) intimacy (of course this can happen earlier in this process icon smile case study: torontos inner garden )

5) marriage
6) kids
Etc.

So some people you meet you are feeling like you are just on the first level and they want to jump to #5 after five minutes of conversation or because they know someone you know.  You must get this a lot- someone hears about you – thinks this dude knows a lot of people – next they contact you and want you to be their pimp or best friend, lover , husband, father to their child and you are thinking who the f$%* is this person, maybe i should check their criminal record or at least their credit rating.  Are you following my madness?

I did this a couple times trying to be helpful and support people but discovered it was not wise.

It is so, so, so important who you co-associate with.  Being friends with someone is different then promoting their work or putting your name on the line for them.

Was it hard in the beginning – when you were so broke to be so generous?

No.  I was glad i was able to give back to the communities that had nourished me and supported me during my most difficult times

Offering the space for free for the first six months and co-creating with the right people who promote the space were both essential to help us grow in the beginning.

Allowing people to come to you and let relationships organically grow is also important if you want to be a hub for events.

What’s the response been so far?

Wonderful.  We are almost at the point where the space can start to sustain itself in less than a year.

How are you marketing this? What’s been most effective?

As you can see from our website we don’t market the event space directly we just advertise the events that occur at the space on our website and facebook.

The space and the experience of being in the space sells itself.  Most people who approach us about renting have previously attended an event at the space themselves.

Personally, if there is a type of event that I would like to personally have happening at the space I try to connect with Hubs in that community and  invite them for tea.  That is my main advertising. I basically sit with people and chat to discuss their hopes and dreams (and sometimes The Inner Garden can support them in making their dreams reality).  I meet with anyone really i.e. I meet with those interested in meeting and connecting not just people that want to rent space.

But you do have an email newsletter which you send out yes? How many people are on that list at this point?

Yes, the newsletter is for the events not the rentals though (although having a nice newsletter attracts customers).  Rachelle is the creative mastermind at The Inner Garden that takes care of everything that we require to promote the space and events.  Our long-term plan is to have a monthly newsletter + weekly updates that feature (a specific event) each week.
Not sure how many people (approx. 500) are on our list but we do have people requesting to be on the list each week (maybe 5 people a week) through our website.

One idea (long-term) was to offer to include people on our website and newsletter for free in exchange for circulating our newsletter to their contact list.  This would not be policed but just done on a honor system. I trust that this would help build their reputation with their own contact list by showing their contacts the great space they are using and what other great people are using the community space that they are using.

This helps us build a community and bypasses me trying to collect emails at someone else’s event (which is awkward).  For instance, if 12 groups use the space each month and they each have 500 people in their list each person’s event gets to 6000 people instead of 500.  This goes further if 40 groups use the space over the course of the year now your newsletter is going to 20000 people.  We are currently offering the links and newsletter for free now but to become sustainable long-term we may have to do something.

If someone wanted to do a similar thing what would you say are the biggest mistakes to avoid?

Have people pay in advance in full. People who cannot commit ahead of time will probably not be successful and will be more likely to drop out on you.  This happened several times and cost me ++ money

Be mindful of how much time you spend promoting events.  Sometimes it is important to cut your losses (and admit your mistakes).  Communicate clearly.

What are the things you think people could mis-communicate on doing the kind of thing you do?

Lack of clarity on boundaries and expectations.  From when money is due to what hours they are able to use the space from to what is and is not allowed in the space

Most people i co-associate are just super grateful so i don’t really have any problems. Above was just mostly growing pains

I’d also say follow your gut instinct of what you should have in the space or who you should get involved with and most importantly it is more important to have quality events then it is to have quantity of events

Can you share a story of a time you didn’t trust your gut and what happened?

Last year I had an artist whose art I agreed to display.

In my opinion, I did a huge favor for someone else that uses one of the offices in the space.  My gut said no, no no but i tried to be nice and I  needed the money. The artist ended up damaging the place (costing me a lot of personal hours to fix up the place), and then yelling and swearing at me etc.  So i returned his $300 without being asked and moved on.  I considered it taxing myself for not following my gut.  The great thing was he was transformed in this process.

He was transformed from a person that was very angry and felt like he was taken advantage of  to a person who now smiles at me in the hallway and talks to me.  So instead of having someone spreading false rumors about the space and me he came to me insisting on returning the money and appologized for his actions.

What do you think are the most important things to making this kind of thing work?

The most important is a clear vision of what you would like to do.

What does this mean to you and why is it important. Most people would say they have a clear vision. What’s the cost of not having this clear?

If you are not clear you will attract people and situations that you do not want to wish to have in your life.

And then it’s all about love and support from those close to you, and a willingness to change your direction if things are not working out.

I’m curious where you’ve had to change your direction with this.

The whole direction of the space changed (see above) from a school to an event space.  Also i think you need to be open to how others want to use the space not just your own ideas (but at the same time following your gut and having a clear vision which can be a fine line at times).

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For more info just visit the Inner Garden website.

 

If you’d like get cool posts like this in your inbox every few days CLICK HERE to subscribe to my blog and you’ll also get a free copy of my fancy new ebook “Marketing for Hippies” when it’s done.

 

 

how to write a lovable homepage

carrie klassen how to write a lovable homepageYou might have alreadry met my friend Carrie Klassen (pictured here). She’s released her very first product I want to tell you about.

A while ago, I released my first product. It’s all about a simple thing you can do to your homepage which can have way more people opting in to be on your email list.

But quite frankly, it’s of little use if a certain part of your website itself isn’t working. So, I want to talk to you about your website.

More specifically, it’s about a particular part of your website.

It’s a part of your website that is absolutely, no questions, no debating it – the most vital part of your website. It’s the first thing people see and it makes or breaks you website. Full stop. Period. End of discussion.

Any marketing consultant would agree with me on this.

What is it? Well, as the blog post title suggests, it’s . . .

Your homepage.

And I want to be lovingly blunt here: I would give a failing grade to most homepages I see.  And I’ve looked at a lot of them trying to find examples of homepages that kicked ass. I can count on two hands the number of kick ass homepages I’ve seen.

But I think most people think that their homepage is ‘good enough’.

This could be true, but the vast majority of homepages I’ve seen are either: boring as hell, all about the business and how great it is, full of jargon, confusing or arrogant.

And, of course, you don’t want any of those.

Because you’ve got about three seconds to win them over. Three seconds before they decide ‘this isn’t relevant to me’ or before they break out in a huge smile because they finally found something just perfect for them.

You want a homepage that is clear, loveable, honest, warm and compelling.

You want a homepage that you love and are so excited to share with the people you meet.

You want a homepage that your ideal clients land on and it’s as if they walked up to your home and you opened the door and said, ‘It’s you! Welcome!’ and gave them a hot cup of their favourite drink as they smell the wafts of their favourite meal coming from your beautifully crafted, oak wood front door.

 

You want a homepage that your ideal clients will love.

And, I mean this with so much love and understanding of how overwhelming business can be . . . your homepage probably isn’t there right now.

Tough love (but I love you!)

So, what can you do?

There’s a simple, 15 question diagnostic quiz you can take to find out for sure (and workbook you can use to make it just perfect). If your website is the happy exception then you’ll only need to spend five minutes at the most and have something to brag about all week.

I always speak about the importance of having a great homepage at my workshops, but I’ve never considered myself an expert. And, for years, I’ve been craving a resource that I could whole-heartedly recommend on this topic.


89 how to write a lovable homepage Finally, it’s here.

It’s called the ‘ How to Write a Lovable Homepage ‘ workbook.

I can’t rave about it enough.

And, once you get it, you’ll be raving too.

It is charming, easy, fun, affordable and will help you create a homepage that has zero grossness, hype, arrogance or dullness.

Carrie has an incredible gift of helping her clients creative marketing that is so clear, irresistible and lovely all at once. It’s candle lit marketing – not neon lights. It’s piping hot, organic tea – not coca cola. It’s warm sweaters on cold days. She’s got a gift for helping people find their own unique voice.

When I heard she was writing this ebook I couldn’t have been more excited.

I promise it will be worth every penny you spend.

To give you a bit of a teaser and some good direction – I did a little interview with Carrie I’d like to share here.

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why are you writing an ebook about website homepages?

Every day I hear from amazing entrepreneurs doing such important, good work. And they’re struggling to attract enough clients, to pay their bills, to really enjoy their businesses. And they’re not helping as many people as they could. (Lots of “my people” are holistic practitioners so their reach is really important for more reasons than money.) When I’d look at their websites, it would be clear to me that a huge part of why they’re not reaching enough clients or the right clients was an ineffective homepage, or, worse, one that was harmful.

I ached to re-write these homepages for them. (Running your own business is hard enough, but if your website is working against you, well that just makes my stomach hurt.) But many entrepreneurs don’t feel confident or able to invest in their businesses when their income is unpredictable (which I totally get). For those in that situation, I didn’t want them to feel on their own, rudderless. If they’re in a position where do-it-yourself marketing makes most sense, then I wanted them to have really good support.

why do you feel credible to write an ebook on this topic?

I’m an award-winning copywriter whose been writing for the web for 11 years, so there’s that.

I’m also an award-winning marketing strategist, so while I love beautiful words, I want them to be smart too. I poured my own professional experience into this workbook, but I also researched best practices for website content and engagement from other perspectives. I learned from other writing instructors (like my own cherished writing coach, Chris Kay Fraser at Firefly Creative Writing). I ran live workshops with the same exercises as in the workbook so I could see which were easy to follow and which weren’t. I conducted focus groups for the workbook and then revised it based on the feedback.

I knew that I knew my stuff but a couple weeks ago, when I attended a talk by online strategist and researcher Brian Cugelman, PhD, a fellow who happened to write his dissertation on persuasive websites (among other things), I left feeling giddy. He quoted study after study, outlining the essential components of an effective landing page and while he used bigger words, he was essentially describing my little-workbook-that-could.

why do homepages matter? what are the stats and reality that you can give us?

Homepages are so so so so important.

I just read a Razorfish study that said 64% of consumers have made a first purchase with a business because of a website experience.

That’s crazy!

No other marketing medium has ever had that kind of effect. But it’s what we do now – we consume information online. Your homepage is the top entrance point for your site. It’s the place where critical decisions are being made by your visitors – Do they trust you? Do they like you? Do you have what they’re looking for? If your homepage content is properly structured, you’ll engage the right clients and they’ll continue through other parts of your site right on to whatever your call to action is (buy a product, book an appointment, call for a consultation, etc).

If you mess up with that first page, they’re gone.

Word of mouth is the absolute most important contributor to business growth. We know from research that over 70% of buying decisions are made because someone we know made a recommendation. 70% of those recommendations happen online. These are important numbers when it comes to homepages for two reasons:

  1. If your homepage is well-structured, I will understand it and be able to articulate what you do to my friends. (Women, in particular, are continually considering “who can this help?” while they take in information. So even if your service or product isn’t right for me, I am thinking about whether my sister could use it.)
  2. If I like your business and your site is decent, I will share it with my friends and colleagues directly and on social media sites. The power of that is magnificent! By changing your homepage alone, you can supercharge word of mouth marketing – the most effective influence – in your favour.

what are the three biggest blunders you see people making on their homepages?

The top one has to be starting off with “At [Business Name], we offer…” It’s like marching over to a stranger at a quiet cocktail party and announcing “I’m going to tell you about myself right now”.

Websites need social graces too.

Start with what I call “The Inviting Proclamation” – that’s a headline that tells your reader what becomes possible for them when they work with you. It’s about them, not you. It’s nice. Same with the first section, which I call “The Current Troubling Situation (and How it Feels)”. Empathize with your reader. Acknowledge the challenge they’re having that led them to you.

Another mistake is having too little content. If you have fewer than 250 words on your homepage, you have some writing to do. There are lots of different opinions on the subject but many search engine optimization (SEO) experts suggest 500 words is a good number. Having Google find you would be a bonus. I just want you to be genuinely compelling, and you need more than a few sentences to do that.

The third most common mistake I see would be a lack of any clear “call to action”. I read the page and then it’s fuzzy what I should do next. Should I call you? Or read your testimonials? If there’s no discernible flow, that, however subtly, stresses people out. Be kind and be helpful… add that one-line instruction at the bottom of your text.

What’s are the three/four/five? things that a homepage must do to be a successful homepage? what are the goals of a homepage in your mind?

A homepage must sincerely engage the right reader (you don’t want to appeal to everyone, just the folks who are most likely to love you and want what you’ve got). It must reflect the tone of your business. (Professional? Playful?)  It must simply and memorably articulate what you do. It must inspire readers to connect with you (either through an immediate purchase or a newsletter sign-up… some form of relationship must begin).

What are the key elements behind a great homepage?

For content: an inviting headline, an assessment of your reader’s “problem” and “hopes”, a short introduction to the real people behind the business, a clear list of services (that hyperlink to other pages within the site) and a direct call to action.

For design: simple navigation, proper treatment of headings and subheadings (this is important for SEO too), real photography of you and your business (not stock photography).

Can you give three examples of homepages you love and maybe tell us why you love them so much?

Three entrepreneurs I’ve seen who have made great homepages for themselves are Danette Relic, Tami Smith and you, Mr. Hargrave.

Danette’s Radical Creative Sanctuary: http://www.danetterelic.com/

So, Danette had me right at her business name (so awesome!) but I also love her headline so much: Your life is meant to be beautiful and meaningful. Don’t you just feel that right in your stomach? She goes on to write a homepage that feels like we’re having a conversation in a cafe. I already feel safe with her. That is profound for a coach. I like how she’s structured all her content, and I also like the richness and earthiness of the colours she’s chosen. They’re kind of lusty, and that’s very “Danette”.

Tami’s Targeted Traffic Strategies: http://www.targetedtrafficstrategies.com/

Tami’s homepage feels like a fresh, spring day to me. All the windows are open and the curtains are billowing. It is so clean. That’s gracious design, because it allows the reader’s eye some peace and it gives the reader psychological space to insert herself. I also love what Tami’s written. Her voice is so welcoming. “I’m Tami Smith and I’m a searchologist. That means I make it my business to know how search works, what makes Google love you and how to show up when someone is looking for your solution. I guess you could say I’m a match-maker; I match you to your perfect people when they are searching.” SEO is complicated and Tami could impress you with lots of buzz words and jargon and the fact that she used to work at Google (Tami’s a pretty big deal), but instead, she keeps it friendly, setting a positive tone. You can do this.

Tad’s Marketing for Hippies: http://marketingforhippies.com/

Tad, I like your headline so much, I use it as an example in How to Write a Lovable Homepage: “Conscious Business Folk: Are you struggling to attract enough clients?” It isn’t doom and gloom. You don’t use fear as a motivator (that goes against everything I believe, despite what many “marketing experts will say”) but you do, gently, hit that nerve. And if I am a conscious entrepreneur struggling to attract enough clients, right from the very first line you’ve made me feel like I’m in the right place and you’re going to help me. That is so kind. You’ve offered me a post-marathon glass of water and foot rub.

Beautiful!

Our homepages aren’t just marketing tools or faces for our business – they’re our arms and mouths in the world too. They can be used for good. We can write things that inspire, that reassure, that inform, that help, that heal. That doesn’t mean you don’t ask, too. But make buying your book or signing up for your newsletter – your ask – make it an invitation to continue a relationship. We’re all hungry for connection and what you do, Tad, is give that so generously.

Can you tell us a bit about your workbook?

It’s a labour of love and a gazillion hours worth of Carrie. icon smile how to write a lovable homepage   I’m so excited about it. It really feels important. It isn’t just an e-book that you sit back and read and then have to figure out how to apply what you’ve learned to your own situation – it’s a workbook. You’ll roll up your sleeves and I’ll take you through a series of very short (a few minutes each) writing exercises. At the end, I tell you how to put them together and – voila! – you have a new homepage, in about two hours’ time. I don’t know of anything else like it.

And the thing I really love about it is that even if you only get one new client because of the workbook, you’ve made back your investment. Just like that. That makes me feel amazing.

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To take the Lovable Homepage Quiz go here (you’ll have to sign up for Carrie’s newsletter – but it’s one of those you will thank me for. They come out rarely and each one is a gem – plus you can unsubscribe whenever you like. Also – you get a lovely little ebook that I adore).

To get Carrie’s ebook ‘How to Write a Lovable Homepage go here .

If you'd like get cool posts like this in your inbox every few days CLICK HERE to subscribe to my blog and you'll also get a free copy of my 
fancy new ebook "Marketing for Hippies" when it's done.

plagiarism vs. honouring

vicki robin plagiarism vs. honouringVicki Robin (radiantly pictured here) is one of the most brilliant women I know. I was recently reminded of a brilliant article she wrote all about the increasing dynamic of plagiarism online and how we respond to it.

As Your Money or Your Life hits the bookstores and nearly the top 100 bestseller list on Amazon – and as I become more active in support of it (blogging, website, emails) – I’m visibly reemerging from my 5-year ‘sleep’ (to heal my body and life). More light is shining on me. Several times in the last month or so I’ve winced at how my words and work are being picked up by others. More than once something I considered “mine” – words, website, name even – is used by someone without request or attribution. Part of me wants to say, “Hey, wait a minute, that’s mine” and another part knows that no words or ideas are mine – they are just my unique re-mix of language and thought honed over thousands of years by my ancestors.

I pondered this. When is it wise to defend what is mine, and when is it wise to just let it go?

To read the rest of this brilliant piece CLICK HERE

case study: release your dragon spirit

LotusBanner550 case study: release your dragon spiritA few months ago, I attended the Spiritual Marketing Quest. It’s one of the best marketing workshops I’ve ever been to – as this story will attest to.

At a certain point, a woman named Holly Tse (pictured below) stood up and shared an idea that gave everyone goosebumps. It was a project idea that tied both into her most personal wounds but also the cultural wounds she’d inherited and allowed her to transform those wounds into her gift for the world. Such a perfect example of authentic niching and becoming a hub.

I asked her if she’d be okay talking about where it’s at right now – even though she’s just starting and she was kind enough to say yes.

 

holly tse case study: release your dragon spiritWhat is the name of your project?

The Lotus Blossoming Telesummit

What’s the story of how this came about? What was the need you saw in the community that it emerged from?

In May 2011, I attended a conference called the Spiritual Marketing Quest. It was about finding your core audience and developing your message. Basically I wanted to know who am I here to help? I knew I had a burning desire to make an impact and to help uplift others, but I just didn’t know exactly how or who.

I went on the Quest to gain insights for my reflexology practice and instead left with an epiphany that I was meant to lead a movement to empower Asian women. Growing up Asian, I always felt like I had to squelch my own voice in order to fit in and do the right thing. I realized that this experience was shared by many Asians, especially women and I felt a burning passion to help others find their inner voice, or as I call it, to release their inner Dragon Spirit.

At the Quest, my inner voice urged me to create an online telesummit that would feature Asian women who own their power as speakers. That was on May 15th. In less than 6 weeks, I organized the entire event from scratch–everything from recruiting speakers to building the website.

As a full-time mom to a toddler, I had just two hours each evening to work on the event (and do laundry, wash dishes, prep meals, spend time with her husband and friends, and find some “me time” too). As my son would say, “Wow!”

I felt like I was being guided by a force greater than myself to create the Lotus Blossoming Telesummit. I followed my heart and it allowed me to make this event happen in such a short time with ease and grace.

what does the term ‘dragon spirit’ mean to you and where does it come from culturally?

Dragon Spirit is the inner voice inside that loves adventure, exploration and learning. It also happens to be the part of you that is all knowing and uber-wise icon smile case study: release your dragon spirit .

There is not a cultural reference for it.  I went to the Quest and as we were filling out the worksheets, I had a block on one of the questions, which was, “What is the name of your product or service?”  That evening, I meditated and channelled my Higher Self and was surprised when I felt compelled to speak out loud. In an ethereal other-world voice, I answered myself and said, “Release your Dragon Spirit”.  As soon as I said it, I knew I had found my voice.

what was it about growing up asian that had you feeling like your voice was squelched? in your community what was ‘the right thing’ to do? and what had you realized it might be a cultural wound vs. just a personal one?

When I was six years old, my teacher asked the class to write about what we wanted to be when we grew up. While all the other kids wrote things like “fireman” and “princess”, I wrote that I wanted to be a “l-o-y-e-r”. When the teacher handed me back my paper and corrected the spelling, I totally thought she had it wrong. There was no way that loyer could be spelled, “lawyer”.

And so it was, that while my mom was nowhere near the Tiger Mom of recent lore, she did believe in guiding her children to professions that she thought would lead them to happiness and success in life. Personal interests and passions were to be set aside in order to “put food on the table”.

There’s a Japanese saying that the nail that sticks out gets hammered down. And while I’m a second generation Chinese-Canadian (currently living in California), I often felt that this proverb applied to me while growing up, especially when it came to expressing my emotions and desires.  It’s very important to save face, not show the world your problems and to fit in with the community rather than stand out as an individual.

Ironically, I grew up in a predominantly WASP neighbourhood so there was no way that I could possibly fit in since we stuck out as the only Chinese family around.

What’s the response been to this so far?

I’ll be flat out honest.  There are just over 50 people registered right now from around the world.  I need help getting the word out.  Because I chose to manifest this so quickly, I did not give my speakers enough time to promote the event.  The “power-hitters” are speaking towards the end of the telesummit and are mailing in the next week or two.

When I share the event with people, the response is magical.  They light up and want to be a part of it.  It has led me to new friendships that I know will last a lifetime.  And it also created a new business model for me where I learned that I am here to guide women to find the next steps for their businesses.  I create a space where they can connect with their own Dragon Spirits to learn, know feel and experience what it is they should do next in order to expand their businesses with ease and grace and fast.

I just got a download that there are two more things I should write you.  Will do my best to do so w/ my 2 yr old in my lap now.

Since you position your blogs with the voice of sharing lessons that others can learn from, here is the key lesson:

Even though you may have a judgment beforehand of what success is supposed to look like when you embark on a new venture, the universe may deliver it to you in a completely different form.  Follow through on the course and the next step in your path will illuminate naturally for you.  I did not know what would come of the Telesummit.  I heard of others who added thousands of people to their lists and I *thought* that’s what my goal should be, even though I had no clue what I would do with a list of thousands of people.

Fortunately, my Dragon Spirit prevailed and told me that this was just one step along my path and that if I continued following the path, it would lead me to where I wanted to go.  And so it did.  While speaking with one of the speakers for the telesummit, I shared with her how I had experienced past lives.  She said she had tried to do so herself it in the past, but hadn’t been able to do so.  My Dragon Spirit (DS) told me to tell her that I was supposed to help her do this even though I’d never done this before.  Spontaneously, we began to explore our past life connection and she did experience a past life and received a message about the next evolution of her business.

After our conversation, I felt such love and light.  My DS told me that this was what I was meant to do and that I should offer Dragon Spirit guided sessions to 5 people for free.  Each session brought clarity to me and the person I was working with.  A pattern started to emerge.  On my 4th session, everything aligned perfectly.  Both parties had amazing breakthroughs and not only that, my client told me she had 6 friends who would love a session.  I felt a tremendous connection with Source Energy when she said this because two days prior, my DS had told me that I would lead monthly Dragon Spirit group “pods” and that each pod would have exactly 6 people.  I just got my first pod!

What are the top three most effective ways you’ve found to market this?

1. Identify the energy that you want to share when you are marketing as opposed to sales or marketing numbers. When you reach out with an authentic energy to uplift others, they respond.

2. Be open and vulnerable in your communications. Writing with your authentic voice is much more effective and easier to do than coming up with the “right” headline or marketing lingo.

3. Ask your inner Dragon Spirit! Meditate and then ask yourself out loud what to do next.

What are the three biggest lessons you’ve learned along the way?

1. Follow and TRUST your heart.

2. Have a personal goal in mind that is not about what you can do for others, but what you are doing for yourself. For me, I wanted to make new friends who shared similar passions and interests as me. (And I did!)

3. Only act when you are in a space of feeling good.

What’s the next level for your project? What are you most excited about that’s coming up?

During the creation of the Lotus Blossoming Telesummit, I discovered that not only could I channel my Dragon Spirit for myself, I could create a space for others to do the same and that we could do this over the phone. I’m excited that this creates a whole new way for me to be of service to others. An online “Release Your Dragon Spirit” workshop is in the works and I now offer personal Dragon Spirit guided sessions.

 

For more information on this telesummit just go to:

http://www.lotusblossoming.com

five steps to identify your point of view – the short course

point of view five steps to identify your point of view   the short courseI’ve been blogging a lot about point of view (which is helping me sort out my own point of view on it) and I thought it might be nice to take all of it and boil it down a bit into some simple steps on how you can really focus your own point of view.

STEP #1: Think of your deepest wounds and clarify what they are. You need a sandbox to play in – not just ‘life’ and ‘helping people who are stressed.’ What’s the journey you know most intimately? You can read more about this here.

STEP #2: Refine your point of view on that particular journey to you’ve undergone heal your wounds. What have you learned? To help you delve deeper here consider answering these questions about your story and these questions about your point of view.

STEP #3: Ask yourself where people who have undergone the same journey and who share your point of view are already congregated. Identify your hubs.

STEP #4: craft offerings that can help people on their journey (which has also been your journey) and that are aligned with, embody and express your truest point of view.

STEP #5: share your offerings through the hubs you’ve identified.

 

If you’d like get cool posts like this in your inbox every few days CLICK HERE to subscribe to my blog and you’ll also get a free copy of my fancy new ebook “Marketing for Hippies” when it’s done.

51 examples of content for blogs, social media and newsletters

o51logo 51 examples of content for blogs, social media and newslettersWhen I do my workshops, I often get people to brainstorm the types of content they might use to stay in touch with the people on their lists. And people come up with great ones.

So, here’s the harvest from my past few workshops. I hope it inspires you with ideas. Notice how many of them express a really clear point of view and how the ones that focus on a particular niche are particularly cool and useful.

If you’re feeling stuck on what kinds of content you could create read the below and then go and answer these questions. I promise content ideas galore.

Enjoy!

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Mortgage Broker:

- monthly interviews with realtors, home inspectors, lawyers, title insurance brokers about the marketplace and their expertise in buying a new home.
- niehgbourhood spotlight: putting together a package of coupons for that area, doing a walking tour of the area for folks interested, introduce them to local businesses

Massage for Cancer Patients:
- interviews with cancer survivors who’ve had massage and valued it
- interviews with doctors and nurses who are open to massage
- directly addressing myths: cancer can’t be spread through massage

Childbirth:
- movie screenings of birth related movies
- youtube videos of people interviewed
- website reviews
- articles you’ve already written
- top ten things you DON’T need that people tell you you need when having a baby

Blaire Finney:
- top ten tips for supporting a family member who’s been hospitalized in a psych ward
- nutrient dense foods for addicts (that are easy to absorb)
- top five complimentary modalities for addicts

Midwife:
- How to set up a birth pool.

For: office workers
- top five strategies to deal with that person in your office who drains your energy
- ten yoga poses you can do at your desk
- top ten meditative songs to have in your ipod at work

For: parents
- tips for parenting kids at different stages

Energy Workers:
- showing the science behind the woo woo. sharing the studies and results.

For: divorced parents
- how to do homework in two homes
- 5 things your kids are saying about you at school

For: LGBT women in Toronto suffering from anxiety or depression caused by issues around discovering their sexuality and coming out.
- how to get through the holidays
- coming out stories
- the top ten ways to come out to your family and friends
- top ten WORST ways to come out to family and friend (funny)
- top ten ways to come out at work or school
- top ten ways to pick up a chick

For: women with breast cancer looking for alternatives
- how to handle your doctor and get the experience you want and need out of your appointments

For: menopausal women.
- video of older women doing cool stuff (e.g. grannies skydiving or mountain climbing)

For: women suffering from headaches
- top five foods to lighten your toxin load

For: professionals
- top ten questions to help you decide whether you need a career change
- top ten career books

For: those who’ve been traumatized by sexual abuse
- how to protect your child from abuse

For: pet owners whose pets have behavioural issues
- info on upcoming expos and shows focused on behavioural issues

For: smokers who are trying to quit
- 10 minutes of yoga to combat nicotine craving
- list of physiological changes that occur after quitting smoking (broken down chronologically over a year)

For: cancer patients who are choosing alternative treatment options
- book reviews on anti-cancer and The China Study
- list of how homeopathy can help with specific side effects of chemo

For: people with digestive issues
- how to organize your kitchen and recipes for simplicity in cooking

For: parents with children with Autism and ADHD
- answers to top question faced by faced by families with autistic children and strategies on how to deal with them
- current research and study
- videos for common treatments that seem daunting until you see them in action or try them yourself

For: socially awkward young adults.
- tips on how to use improv lessons to improve your life

For: people who are overwhelmed and stressed and craving silence in their lives
- articles on the benefits of silence
- artwork and poetry that evolved out of silence

For: sensitive and powerful men
- “The Man Box” – lies and myths about men
- VIDEO: “Real Moments of Power” – real men sharing a moment where they were powerful that weren’t hurting anyone. 2 minutes each.
- VIDEO SERIES: “Instant Warrior Practice” – practical exercises for vitality, focus and confidence.

For: People with life threatening cancer
- top five ways to look after yourself when you’re struggling with feelings around your cancer

For: Health conscious pet owners with animals that have chronic problems
- biggest feeding mistakes
- why pets need detox too

 

Do you have any cool examples of content that you’ve seen or created that you want to share? Just write them below.

personal branding minus the grossness

danblankarticleprofile personal branding minus the grossnessI’ll be honest.

The whole notion of personal branding can be really gross. All too often, I see people making themselves more plastic, more slick, more generic in order to ‘brand’ themselves. Their hair becomes perfect and so do their clothes.

And to me it so misses the point. It’s branding – but it’s actually not that personal. It’s the stripping away of quirks (or turning those quirks into catchphrases =, slogans and caricatures). Instead of letting our freak flags fly it’s easy to focus so much of ‘building credibility’. But we all have a natural credibility that comes from who we are, our own journey and quirks.

We are exhorted to build empires, create a brand and scale ourselves up and systematize. But, often, along that path, something is lost. It’s like the restaurant that makes the most amazing corn chowder. And they franchise, but to make it profitable they start to water down their corn chowder. The people who make it don’t put in the same love and attention – and it stops being special (even though it’s branded as being special). And somehow it doesn’t taste as good when you don’t know the chef. At the original restaurant, the chef would come out and speak to each table. He was warm, charming and so grateful for your business. You came back for him; you came back for the atmosphere that he seemed to create with his staff.

We are told to get on social media, as if that will save us. We’re sold on a lot of new tools that are the ‘cutting edge’ and ‘must haves’. But in the end, there’s only one thing you really must have – a message. The only must have is a gift that you are giving to the community. Something special. Substance. Something from you. Something that no one else in the world can give in just the way you give it. The rest is just polishing and presentation and busy work to help people find it and see it it’s a fit for them.

You see it with workshop leaders who franchise their work. And then you go to one of their ‘franchisees’ workshops – and it’s rarely as good. And you begin to realize that the content wasn’t the teaching – the teacher was the teaching – their example. You begin to realize that presence can’t be replicated – and that presence is what we most crave. Presence can be shared and a community can organically be built around it, space can be made for it – but you can’t systematize it into a binder.

Systematize logistics? Yes. Build community? Yes. Scale yourself? Well, keep reading because . . .

In his recent blog post, Dan Blank (pictured here) shares about how to bring ourselves back into our marketing. As always . . . he does it brilliantly.

being normal personal branding minus the grossnessThis week, there seemed to be a lot of conversations about whether Google+ would be more valuable than Facebook, and similar questions. While I am participating in Google+, and closely watching how people are finding value in it, I’m also thinking: this is the wrong question.

Again and again, we choose to put the PLATFORM ahead of CORE VALUE in our brands, be it an individual brand of an author, or the brand of one’s company. Online technology platforms will come and go, trends and capabilities will have them constantly evolving. We seem to constantly be migrating to and from one platform or another. But there is one thing that is the unique differentiator for your brand that is constant and impossible for others to take away: you. For larger companies, this may be: you, and your employees. And for all of us in business: you, and your customers, fans, partners, and other affiliates.

To read the rest of his post just click here.

 

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seven lessons in lifting up your community – remembering edmonton’s invisible giant bob ward

bob ward seven lessons in lifting up your community   remembering edmontons invisible giant bob wardEdmonton lost one of it’s quiet Titan’s today.

An invisible giant.

Bob Ward (pictured here), the head of Edmonton’s Social Enterprise Fund, passed away the other night. I just heard and am not sure on all the details.

I am so sad. Gone too soon.

I don’t even know how old he was. In his sixties I’d guess. His eyes always seemed to have a conspiratorial and mischievous twinkle . . . I always got this feeling around him that ‘we’re in it together’. And that we were going to make amazing things happen.

And I wanted to share some of the lessons I am taking from his life that I think might help all of us who are in it together too.

 

Seven Lessons from Bob in Lifting Up Your Community:


LESSON #1 – Status vs. Stature: Bob was quiet. I only heard about him last year. He’d been slowly building up the SEF. I got an email from him that my friend Laura had said we needed to talk. And when Laura says someone’s good, I don’t question.

And, over the last year, I’ve heard the people I most dearly respect in Edmonton all grow incredibly fond of Bob. His match of openness to new ideas and his razor sharp mind and questions. He was respected so deeply by the people I respect who came to know him.

He wasn’t trying to get status. Status means people know who you are. Stature means you are deeply respected. You’re a trusted advisor.

He wasn’t trying to become famous. He was happy to act in the background. He just wanted, more deeply than I suspected I think, to see good things happen. And he ended up with stature. Stature is what the community gives us, status is what we try to get. Status is the obsession with our reputation and image. Stature comes from our heart growing big enough to hold the whole community.

“Praise from the praise-worthy is beyond all rewards”

- Faramir, The Two Towers, J.R.R. Tolkien

 

LESSON #2 – The Sales Funnel: Too many people making social change try to shame people into making change. They ask people to take huge actions. Too many businesses try to push people into making big purchases before they’re ready. Or go broke waiting for enough people to buy.

The other option is to create a ladder of steps for them to climb. To create a funnel. A web of options where people can choose how close to the center they want to get.

I first met Bob at my favourite haunt Remedy and we went over how to let more people know about the SEF and the work it was doing. Their plan was to do a large ‘Dragon’s Den’ style event for hundreds of people. I was curious how they were going to fill the audience given that, so far as I knew, no one really knew of them. I consider myself super tapped into the Edmonton scene and I’d never heard of them.

Bob admitted he wasn’t sure.

But the SEF was clearly poised to become a hub.

I drew out a funnel shape and at the widest part on the top I wrote PRESENTATIONS, under that WORKSHOPS and under that DRAGONS DEN. I suggested they identify the hubs of where they might find people already engaged in social enterprise or interested in it and then go to them with a 20-45 minute presentation (like a TED Talk)  about what social enterprise was and why it mattered to Edmonton. We identified various groups in town and soon 11 of them were scheduled. These all built up to a weekend long Bootcamp for 25 people with social enterprise projects and in the end the Dragon’s Den idea was dropped.

Before you do any of the presentations thought,” I suggested. “You might want to host a hubs gathering. A sort of VIP launch party. Get all the people who the most well connected and well respected you can think of in Edmonton to an event where you can try out your presentation, get feedback and give them a sort of ‘sneak peak’. Hubs and influencers love that kind of access. And they might want to host your presentation for their own network.”

Parties as marketing. It’s kind of my favourite thing.

At the end of all of these the SEF enjoys a much larger email list and significantly raised profile in town.

 

LESSON #3 – Investing in the Next Generation: Bob invested deeply into those who were just starting down the road he’d already traveled himself. He mentored. He listened. He challenged. He supported. When people are going for status – the next generation is a threat to them and their time in the spotlight. But when you’re a man like Bob, you don’t worry about trying to be in the spotlight – you become the spotlight and you shine it on others.

When you’re a man like Bob, you do what a dear mentor of mine Caroline Casey does . . . your eyes aren’t on the mirror and your reflection – your hands wave and transform the mirror into a window that you invite others to look through to see how wonderful it could be and then with another wave it’s a door that you open and invite people to walk through.

 

LESSON #4 – Graciousness: Bob thanked me so many times for my ideas. He gave credit to where ideas came from and for the good work that people did. He was so damned affirming. He built people up. He was so deeply respectful of others. Their ideas, their potential, their limits, their natures. He challenged people, he asked pointed questions . . . but he never pushed them with force. Again – Bob didn’t worry about being in the spotlight. He was the spotlight. Graciousness is a lost art but I think it might just be the beating heart of community.

 

LESSON #5 – Letting People Do What They Do Best: Bob didn’t do any of the presentations around town. He had my friends Kevin and Antoine do them. They were passionate about doing them and so incredibly capable. He knew what he wanted to see happen and he found people who were able to do it and then he trusted them to help him co-create something amazing and deliver it.

But Bob wasn’t just brilliant at letting people do what they do best, he was a genius at picking the right people. He had Jedi level ‘good people radar’. Maybe the reason he could trust people so deeply was that he knew how to pick trustworthy people and then he knew how to ask the hard questions.

“A wise man will form a year’s judgment from one night’s knowledge of another man/Bheir duine glic breith bliadhna air fear na h-aon oidhche.”

- Scottish Gaelic Proverb

So many people I knew had the same experience of Bob – so kind and so full of the hardest questions that struck straight to the heart of the matter. When we met to craft the presentation together he didn’t dominate, he participated. And he asked the important questions about how this would benefit the SEF, about how the presentations fit into the larger goals, about how we would follow up . . . he helped us all come up with something that would actually work.

“The best chief is not the one who persuades people to his point of view. It is instead the one in whose presence most people find it easiest to arrive at the truth”.
~Mohawk Wisdom

 

LESSON #6 – Social Profit: At the heart of the idea of social enterprise is this notion of ‘social profit’. The idea that not only money matters. That there are other kinds of ‘returns’ we can get on our money. The notion that deepened feelings of community and well being matter. And it showed up in how he lived. He gave so much to the community. I’m sure Bob could have made so much more money by working in the corporate sector (couldn’t we all?) but he chose to do something that made him less money – but enriched his community.

And isn’t this the sticky heart of the this issue of money and ‘manifesting wealth’ . . . the ways that wealth is always defined as an individual thing. There are so many toxic myths around money and wealth these days – but I think that’s the biggest for me.

But wealth isn’t about us as separate individuals – because we aren’t separate individuals. We live in community. It reminds me of Patch Adams’ approach.

Put another way: wealth isn’t an individual thing. Wealth isn’t a community thing. Community IS wealth.

 

LESSON #7 – Death: I still can’t believe Bob’s dead. He’s like that old tree that shed so many acorns before it passed. And an acorn isn’t just the promise of an oak tree. It’s the promise of woods – of forests. It’s the promise of thousands of oak trees.

My dear colleague Stephen Garrett who works with people around embracing death as a friend spoke to me about this when we sat at a hubs gathering I arranged in Vancouver. “Death is always there at our shoulder asking us – did you give everything you could today? If you died tomorrow would you have any regrets? Did you give your whole heart?”

“Everybody has got to die, but I have always believed an exception would be made in my case.”
William Saroyan

Marketing can be slimy – but it can also be a force for good in the world that eloquently coaxes people into taking the steps they so deeply know they need to take. Marketing can also be about making social change.

My question for you . . .

Who was an invisible giant you knew who lifted up the whole community? And what did you learn from them?

 

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