“How Do I Grow My List?” An Interview with PJ Van Hulle

Screen Shot 2013 04 10 at 8.04.37 PM How Do I Grow My List? An Interview with PJ Van HulleCould you add 10,000 to your email list in the next 90 days?

PJ Van Hulle thinks that, while it might be lofty – with the right pieces in place, it’s not an unachievable goal.

I really love PJ. She’s one of the most genuine people but also so much smarter about online marketing than I will ever be.

She launching her List-a-Palooza telesummit at the end of May so I thought I’d interview her about the nuts and bolts of this strange beast of building one’s list. The telesummit is totally free to attend but I thought you might like to get the boiled down version of her point of view to see if it’s a fit for you worth exploring further.

Building your email list is a central piece of becoming a hub in the online world and moving from cold marketing (where you’re chasing strangers) to hot marketing (where your ideal clients are coming to you).

Why grow your list? Why is this something worth focusing on as an entrepreneur? 

As an entrepreneur, your e-mail list is one of the greatest financial assets in your business.  I’ve even heard experts say “your list IS your business.”  

With a profitable e-mail list you can:

  • Fill your seminars and programs
  • Attract more clients and sales
  • Turn current clients into repeat clients
  • Promote other peoples’ programs that you believe in and earn $1,000?s in affiliate commissions

Having a big, profitable e-mail list provides entrepreneurs with an uncommon level of financial security because you can even out your cashflow and generate more income any time you need to, simply by sending out messages to your list.

Without a profitable e-mail list, being an entrepreneur can be so much of an uphill struggle that many lose steam and eventually throw in the towel.

So, YES!  This is something worth focusing on as an entrepreneur.  If you’re not focusing on growing your list, you’re setting yourself up to continue to work much harder than you need to.

Also, most of my clients care about making a bigger difference in the world, and having an e-mail list that you regularly provide value for allows you to expand your energy and your message to many more people and make a bigger impact, even if not all of them become your clients.

What’s the story of how you came up with this program? What was the need that you saw in our community around this? You’ve done if for a few years now it seems.

This is my second year hosting List-a-Palooza, even though I was planning on doing it only once.

In my Big List Big Profits program, I walk people step-by-step through how to automate their marketing and sales online, but there just wasn’t enough time to cover the plethora of traffic generation tactics out there.

My intention was to turn the recordings from List-a-Palooza into a product that I could bundle with the Big List Big Profits program so that once people had their marketing and sales infrastructure set up, they would have lots of great training on how to drive traffic into their automated system.

Well, List-a-Palooza ended up being even more of a hit than I imagined it would be, and I received a flood of requests to do it again.

I had a ton of fun doing List-a-Palooza last year, and this is a topic that I’m super passionate about, so I decided to go ahead and do it again.

I’ve seen how people get dramatically better results with specific training, accountability and the support of a community of like-minded people, so I’ve done my best to provide those key elements through List-a-Palooza.

Can you share the story of how you went about growing your own list? When did you start your business and what were the phases you went through in building your own list, where are you now?

When I first launched my business, I didn’t have an e-mail list or an Opt-In page or anything.  I manually sent e-mails to people I knew, asking them to spread the word about a live event I was doing.

I knew that growing an e-mail list was important so I invested in a program called Constant Contact, which had done-for-you newsletter templates.  

I hired someone to help me get my newsletter out, and I just couldn’t crank out content fast enough so it was hard to get the newsletter going out consistently, and eventually, I gave up on it.

My big breakthrough came when I created the Client Attraction Blueprint system that I now teach in my Big List Big Profits program.  I created it for my Platinum Mastermind clients to help them organize all of their marketing and sales ideas together in one simple document.

I immediately applied this system to my own business, and the results were life-changing!  I got more done in the next 4 months than I had in the past 4-5 years because that blueprint gave me a level of focus and clarity that I had never experienced before.

When an architect looks at a blueprint, they know what needs to be built in what order and how everything fits together.

Suddenly, I could see my business that way.  Once I saw how my e-mail newsletter fit in to my overall blueprint, I became more inspired and motivated than ever to build my e-mail list and consistently provide value.

I finally got really serious about list-building about 6 years after starting my business.  

I committed to consistently publishing my bi-weekly e-mail newsletter, Prosperity Express.  

Now that I knew that the people joining my list would be consistently receiving value from me, I felt confident in growing my list.

I grew my list from 300 people to over 15,000 using a lot of the tactics we cover in the List-a-Palooza training calls.

What are the biggest blunders people make in growing their list? What are the things you see that make you cringe in people’s list building efforts?

I think the #1 biggest mistake is waiting to get started.

Growing your list is like taking advantage of compound interest.  The earlier you start, the more consistently you make “deposits,” and the longer you nurture your list, the more profitable it will be.

NOT building your list is costing you every day, whether you realize it or not.

It took me 6 years to get serious about building my list… don’t make the same mistake I did.

The #2 biggest mistake is driving traffic only to a “Brochure” type website with a bunch of tabs (Home, About, Blog, Contact, etc.) instead of to an Opt-In Page.

The #3 biggest mistake is only sending out sales and promotions and never providing value for the people on their list.

Here are the things that most make me cringe:

  • Seeing entrepreneurs invest $1,000’s on a “Brochure” type website that doesn’t even have an obvious Opt-In Box on it “above the fold” (where people can see it without having to scroll down).
  • Receiving e-mails that address me in the second person plural.  For example:  “Hi everyone!  Hi All!  Hi Friends!”  This is obviously a mass e-mailing, and I’m unlikely to read the message. Instead, I recommend addressing people in the second person singular.  If you’re e-mail program can’t mail merge my first name in to the e-mail so that it says “Hi PJ!” at least write something that feels a bit more personal like “Hi there!” or just “Hello!”
  • E-mails that are formatted as huge blocks of text all the way across the screen because they are very difficult to read.  I recommend formatting your e-mails in short columns for easy reading.

Your 90 day challenge has the claim of ‘add ten thousand people to your list in 90 days’. That seems very bold! I’m curious, what would already need to be in place for someone for that to be a doable goal?

I offer that specific challenge to inspire the participants and get them into action right away.

I was actually shocked how many people joined List-a-Palooza last year that were just getting started with their e-mail lists.

In that case, it’s highly unlikely that they’ll add 10,000 people in 90 days.  

However, many of the participants last year were still absolutely thrilled to have doubled, tripled or quadrupled their smaller lists.

In order to hit the goal of 10,000 new subscribers in 90 days, I believe that you need one or more of the following:

#1 – Time AND “Know How”: One of our List-a-Palooza speakers last year shared her exact strategy for adding 10,000 people to her list in only 45 days using Pinterest.  She knew what she was doing and invested a significant amount of time and energy in pulling this off. Another speaker last year talked about how to drive tons of traffic to your website for free with Deal Sites (like Groupon or Living Social).

#2 - Money to Invest in Paid Advertising: Over 1100 people joined List-a-Palooza last year from Facebook ads, and I’m challenging myself to add 15,000 people from paid advertising this year.

The key to paid advertising is TRACKING the results from each ad.  It’s amazing how wildly the results can vary from ad to ad.  I create a separate tracking link for each ad I run so that I can quickly increase the ad budget if it’s performing well or stop the ad if it’s not performing well.

It also helps to have something under $100 to sell right after people opt in so that you can calculate the ROI on your ads right away.

When people opt in for List-a-Palooza, I offer them the chance to get the List-Building Success Kit with all the recordings for an astounding 90% off.

Not only does this provide exceptional value for the investment and build tremendous good will, it also lets me know right away which ads are working and which aren’t.

When you do it this way, paid advertising doesn’t have to cost a lot.  You can start out with $5-$10 and go from there.

#3 - Powerful Relationships & Connections

If you are launching a new teleseminar or webinar or hosting a tele-summit (a series of interviews) and you have strong relationships with strategic alliances and or affiliates, you can add 10,000 people to your list in under 90 days by having them promote your launch.

For example, I just spoke on Vrinda Normand’s tele-summit, and over 11,000 people opted in for that event.

The point is…

Whether someone is just starting out or whether they already have a large list, I believe that “What you focus on expands,” and by focusing on building their lists for 90 days, especially with all of the resources they receive through List-a-Palooza, they’ll move forward MUCH FASTER!

And, then how do you do it? How does one go from adding a few people every week to thousands? What do you see as the most effective strategies for building ones list? 

Here are the 3 phases of list-building as I see them…

PHASE 1:  Getting Started

When you’re just starting out, I recommend reaching out to your sphere of influence and inviting them to receive your special newsletter or tips (whatever valuable free goody you offer on an ongoing basis). 

Here are some places to start:

  • Stacks of business cards you’ve collected
  • Contacts in Gmail (or whatever e-mail provider you have)
  • People in your cell phone
  • Facebook friends
  • LinkedIn connections

Send them an e-mail message to reconnect, inviting them to opt in to your list.  I share some specific templates for this in my free report, “How to Jumpstart Your E-mail List.”

By the way, you need PERMISSION to add someone to your e-mail list.  Otherwise, it’s considered spam.  When someone gives you their business card, it does NOT mean they’ve opted in to your list (unless they specifically say, “Here’s my card… please add me to your list.”)

PHASE 2:  Launching

Just like a rocket uses most of its fuel to get off the ground, adding the first 1,000 people to your list is the hardest, in my opinion.

You can accelerate your results in this stage by asking for referrals, regularly posting on social media, public speaking, attending networking events, and investing in paid advertising, like Facebook ads. 

If you’re really ambitious, you can add hundreds or thousands of people to your list in a relatively short period of time by hosting a tele-summit where the speakers that you’re interviewing help promote the event. 

PHASE 3:  Leverage

As your list gets bigger and bigger, it’s easier to find strategic alliances and affiliates with bigger lists to promote you and vice versa.

Once you have an online sales funnel that converts well, it’s less scary to invest more money in paid advertising as well.

Who are the top three email lists (excluding our own) that you think really embody the principles you teach?

Tracey Lawton

I stumbled upon her website online and opted in to her list because she was offering a free goody that I thought was valuable.  Her e-mail newsletter captured my attention with good subject lines and useful articles, and I eventually purchased one of her programs.

She did a great job of building relationship with me through her e-mail newsletter, even though we had no previous connection. 

Since then, we’ve promoted each other to our respective lists with great results.

I was so impressed that I invited her to speak on List-a-Palooza.  

Kendall SummerHawk

http://www.kendallsummerhawk.com

She also does a great job of consistently providing a lot of value through her e-mail newsletter.

She spoke on List-a-Palooza last year and the training she offered was fabulous.

RC Peck

https://www.fearlesswealth.com/

It took me 10 years to find a financial planner that I could whole-heartedly recommend to my clients, and RC is it.  He has also built a large e-mail list and a very loyal following (he’s sharing about how he did it on List-a-Palooza this year).

I really appreciate his regular Market Situation Reports and that he provides them in both video and transcription form.

What would you consider to be a good open rate and click thru rate these days for emails?

I think a decent open rate to shoot for is 20%.  As for click thru rate, it really depends on the offer so I don’t have a specific rule for that.

Do you think that building an email list is where it’s at these days? It seems like there are so many email lists to be on and I know it’s overwhelming for me (and I’m in the business!). Where do you see email fitting into the larger picture of ‘staying in touch’ with clients? There are so many options for social media now too.

Yes, I do.  Many people change their physical address more often than their e-mail address these days.  They’re still opening and responding to e-mail.

And just because they’re on your e-mail list doesn’t mean that e-mail is the only way you can communicate with them.  I also use text messaging (for people who request it), voice broadcasts, and regular snail mail. 

Also, you can use your e-mail list to create a “Custom Audience” for Facebook ads so that only people on your e-mail list see that particular ad.

During List-a-Palooza, we do weekly “Power Hours” to help build each other’s Facebook, Twitter, LinkedIn, and Pinterest followings, too.

Ultimately, it’s not about e-mail specifically.  It’s about taking amazing care of and providing exceptional value for your “tribe” in a way that’s also scalable for you so that you can make a big difference without burning out in the process.

You’ve also built a pretty incredible following on Facebook, could you share anything about how you’ve gone about that?

It started with a shift in consciousness…  

Most people use their Fan Pages to talk about themselves and promote their stuff.  Until the middle of last year, my Facebook page was all about me… what I was up to, what events I had going on, and so on.

Then one of my mentors advised me to stop making my page about me, and start making it about THEM (the people who like my page).

People go on Facebook to feel connected and be entertained (not to find out about your latest teleclass).

Give them what they want with funny, cute, beautiful and interesting posts, and they’ll give you what you want (likes, comments, shares, opt-ins, and sales).

So a lot of my posts have nothing to do with my business.  I post pictures that make me laugh (like kittens in tea cups).  

I know that some social media experts out there teach exactly the opposite and would sneer at me for suggesting such a thing…

But this has made my Fan Page go viral, and these cute and funny posts keep my engagement high so that when I do post about my business, people actually see those posts.

What most people don’t know is that Facebook tracks the “Virality” of every single post and expresses it as a percentage of how many people liked, commented, or shared out of the total number of people that saw that post.

If even one post has under 2% virality, Facebook stops showing your posts to as many people, even though they’ve liked your page!

That’s why most Fan Pages in our industry have NOTHING going on… it’s like a graveyard, which is heartbreaking because the owners of these pages have put all this time, effort, and possibly even money into growing these pages, and it’s they’re not going anywhere.

If this has happened to your page, you can build the engagement and “Virality” back up by posting some viral images (feel free to recycle some of the images on my Fan Page) and investing a few dollars in promoting those posts (click “Promote Now” in the bottom right of the post). 

To check out PJ’s upcoming List-a-Palooza click here.

Mini Case Study: The Food Garage

155649 174478489373455 1625233426 n Mini Case Study: The Food GarageOne of my colleagues, the excellent Rene Michalak of Red Deer, Alberta, was creating a project called the MEGGA Watt project. From that name you, like I, might assume it was some alternative energy project. He was putting tonnes of stuff out about it on social media but I never really ‘got it’. I liked him. Respected him. Wanted to support him. And was totally confused and too busy to really dig into it.

It’s a good note to remember: the confused mind says no. And here’s another one: very few people will work very hard at all to understand you.

As I tried to understand it more, I found myself overwhelmed with jargon: permaculture, stacking functions, obtaining many yields from a single element in a system, systems analysis, Micro-Energy Generating Garage Assembly, Geodesic domes, Growing Dome, environmental footprint, Climate Battery, environmental impact, subterranean heating and cooling system (SHCS). closed-loop, zero-waste systems, aquaponics and aeroponics.

Some of those terms I understood. Some I didn’t. Taken in together it felt overwhelming. And I had no idea how it all tied together or what it even was.

Until we sat down together and he told me the URL: www.foodgarage.ca

Food Garage? Oh! Suddenly this was all beginning to click.

What do they do at the Food Garage? They turn your garage into a year round grocery store that could feed a family of four.

And a grocery store that is powered by green energy.

I immediately got it.

Now, the MEGGA Watt project had had a tagline: The Rise of the Food Garage but, amazingly, I totally didn’t catch that.

Lessons:

1) Choose a name that is simple for people to understand. If it’s not totally clear, at least make sure it doesn’t send a different message entirely. A nice thing about this name is that it names the two main things involved and it’s also an oxymoron – it combines two things that normally don’t go together which is often compelling for people and evokes curiousity. And the name also speaks to the result people get – your garage will produce food. Such a simple idea!

2) Make sure the relevance of what you’re offering is clear. Don’t get lost in the technicalities of HOW you deliver that result up front – first make sure they understand the result they’ll get and the problem you’ll solve if they work with you. See if you can sum it up in seven words or less. ‘Turning Your Garage into a Grocery Store’. Easy. Once they understand that, the details all just help to build the case of how you can get them where they want to go. If you read the top of their homepage, I think they’ve really nailed the result they’re offering: 

“You’re about to find out how to turn your garage into a veritable organic grocery store that can feed a family of four for an entire year, produce all of the renewable energy you’ll need to do it, learn practical skills that will amaze your friends and family, and seriously increase your property value, all in the comfort of your own backyard.”

3) Cut the Jargon. Whenever possible – eliminate jargon and write at a grade seven level. Get rid of big words in your sales copy. Eventually you’ll need to educate them and use those words. But that’s further down than the initial sales conversation where clarity matters more than anything.

4) Use metaphors. Turning your garage (a real thing) into a grocery store (the metaphor). We understand what a grocery store is and so it can help us picture what the thing is without needing to understand all the technical stuff. 

You can follow them on twitter, like them on facebook and check out their website here.

And you can check out a sweet video explaining the project here:

 

Why ‘Charging What You’re Worth’ is Bullshit

woman looking in mirror blur 300x248 Why Charging What Youre Worth is BullshitYou have, no doubt, been told to ‘charge what you’re worth.’

No matter where I go, there is a conversation to be had on this. If you’re on many email lists you’ll see this idea being exhorted frequently. And I’d like to share my concerns with it.

First of all, let me say this: I am a big fan of right livelihood. I love seeing people be able to be paid for doing what they love and are gifted at. I hate seeing people charge so much less than they really need and struggling. I hate seeing people give away their work for free and then not being able to pay their bills. I think a lot of people need to raise their prices a bit (and some a lot).

And I hate seeing people charge so much more than they need to get the ‘maximum profit’.

So, you’d think I’d be a natural fan of ‘charging what we’re worth’.

But I’m really not. 

Here’s my take: I think that the notion of charging what you’re worth is bullshit.

We see this all over the place with statements of ‘Don’t you deserve to earn six figures?’ or ‘You work so hard! Don’t you deserve to take that trip to Hawaii?’ A sense of entitlement constantly being fed that we deserve more than we’re getting. If we’re not earning the kind of money we’d like to earn it’s often framed as evidence that we don’t believe in our worth enough. But this is where it gets sticky. We are all worthy of having our needs met. We all deserve that (and, sadly, a lot of people don’t believe they are entitled to having their needs met). But we don’t deserve whatever we want (including other people’s money) just because we feel good about ourselves.

But, for the most part, I want to suggest that the whole notion of connecting our worth to the amount of money we charge or earn is a mistake. I think it does far more harm than good. I think it make us neurotic because it reinforces the idea that our deepest worth as a person is, in any way, connected to the amount of money we should charge. It has us look constantly at our own reflection is the mirror vs. out into the real world and our impact on others.

After all, when you hire someone to do something for you, are you paying them for their inherent value as a person or for the self-serving results they bring to you?

Imagine a contractor doing a crap job of the renovations on your house and finishing way over budget and months late (and then leaving a huge mess behind him). You’re infuriated. You refuse to pay what he’s asking, and his response is, ‘Hey! I’m worth it.’ He’s missing the point. This isn’t about his value as a person. It’s about the value you did or did not receive. Period. That’s the only factor in what you pay him.

The Dalai Lama is a wonderful man. But I don’t think I’d hire him as my contractor.

And my contractor might be a miserable bastard . . . who’s so good that he’s worth every penny he charges. 

To go a cut deeper: The Dalai Lama isn’t worth any more as a person than that sonnovabitch contractor. 

So, any focus on our worth as a person misses, I think, the whole point of what we charge. 

Like most things in business, we tend to get caught up in looking at it from our own point of view, rather than the point of view of the client. From their point of view, they could care less about ‘your worth’. They just really don’t think about it that much. If at all. 

But it goes deeper.

After all, if someone charges more than you, does that make them worth three times more than you as a person?

I charge $300/hour for my personal coaching. Does that make my time inherently half as valuable as someone who charges $600/hour? Or is it just the amount that felt right for me to charge given my lifestyle, gut feeling and business model?

Terms of ‘financial net worth’ are often used in the financial industry. We hear news anchors report that, “Warren Buffett is worth $billions!” But is he worth that or is that simply his net financial assets. When we don’t have money, we say ‘I’m broke’ as if there were some relationship between our personal level of brokenness and money. When people work minimum wage jobs, they might be told, ‘you’re worth more than that!’

But are we actually worth more than the others working with us?

Is a person worth more because they’re wealthier? Is Donald Trump’s life worth more than Gandhi’s?

I imagine a modern day marketing guru speaking to Martin Luther King Jr’s mother and saying, ‘Why just be a stay at home mom? You’re thinking to small! Stop trading your time for dollars. You need leverage if you want to make a real difference in the world. Stop doing the one to one model of raising your son. What you really want to do is the one to many model. Don’t you value your time? Isn’t your time worth more than that? So, hire a nanny and start building your business so you can be an empowered woman. What if you started teaching workshops on how to be a social justice leader and converted the attendees into a high end coaching package on how to be more effective at social change? You could create info products and sell those via mail order and make millions! And think of how much bigger an impact you’d have on the world with all that money and with that size of following!’

Of course, sadly for all humanity, because she thought so small and didn’t value her time, all she did was raise up Martin Luther King Jr. to be the man he was.  So sad for all of us. 

Another way to look at this: if you stop doing work that pays money are you worth less? 

Even more so: if you have no money (or worse are deep in debt) are you worth any less as a person?

If you choose to take a path that has you earn less money than you could have – is that always a sign of low self esteem? Maybe you have the skill set to be a badass corporate CEO but you choose to spend your time on your art and running a non-profit doing radical work that challenges the basis of the economy and doesn’t pay you well. Is this a sign that you don’t value your time? Or is it a sign that, perhaps, you value something even more than your individual life?

What if your service is legitimately worth far more than people can afford to pay you?

Of course, this can get slippery. 

Some people tend to genuinely collapse emotionally and walk through life as if everyone else’s needs matter more than their own. They become doormats.

Other people posture and walk through life blind to the needs of others.

Neither of those is healthy.

Ideally, we are in a composed place of valuing the needs of others as well as our own equally. Isn’t that the heart of democracy and good relationships? That we all matter equally?

So, what is your time worth?

Imagine you had only a week to live. Could you put a pricetag on that time. If someone offered you a billion for a day – with the caveat that you had to spend it on yourself alone – would you take it? Isn’t our time on this planet invaluable? You don’t know how much longer you have on this planet.

And what about the gifts you have to offer. If you offer healing, isn’t that invaluable? Isn’t helping someone heal heartache, end their fights in their marriage become a better parent . . . isn’t that invaluable? How does one put a price tag on this? And yet, would you pay someone an infinity of money for ‘healing’? Just because the essence of something is profoundly worthy doesn’t mean that you can charge whatever you want.

If I offered you a billion dollars to remove all your memories of your time with your one true love – would you take it?

How on Earth do we put a price on these things?

This entire economy seems hell bent on putting a price tag on everything so we can profit from it. One could argue that the core of the economy (credit to Derrick Jensen on this notion) is about converting living things into dead thing. We turn mountain tops into pop cans, trees into paper and people into numbers. If we can kill it, we can control it which means we can sell it and profit from it. Life can’t be controlled so easily. But if we can’t control and own something and put a pricetag on it, does that mean it has no value?

Do the forests have no value on their own? Does land have no value unless it is developed? Does the work of mothers around the world have no economic value? Are the oceans only useful to us as long as they have fish? Is water only valuable so long as we can bottle it and sell it?

In Starhawk’s brilliant book The Fifth Sacred Thing she speaks to the notion of earth, air, fire/energy, water and spirit being the five things that no one can or should own because they are the forces that create and sustain all life. They are beyond any monetary value. After all, without them, what does the economy matter?

So, if your life, your time on this Earth and your unique gifts are invaluable . . . how does one put a price tag on them? How does one ascribe worth to something that is worthy beyond measure? There’s a difference between the value of the essence of what you’re doing and the particular form you offer it in. Healing might be priceless but I’m not paying you a million dollars for a massage. 

Outside of the essential economic and activist work of protecting ‘the commons’ (earth, air, fire/energy, water and spirit) and making sure that nobody ever owns them and nobody ever even tried to privatize or put a price tag on them,  it seems to me that we do it by taking inherent worth out of the picture entirely.

We stop trying to put a price tag on our value as a person and we start asking ourselves what price makes sense given the lifestyle we want to have, what our real needs are, the amount that would feel good and genuinely sustain us and be accessible to our ideal clients. It also takes into consideration what others are charging and how much demand there is for what you’re offering. 

What you charge has nothing (precisely zero) to do with what you’re worth as a person and everything (100%) to do with the value people perceive they’re getting in what you’re offering. Period. That’s it.

How to set your price is a topic for another blog, but I can promise that taking your inherent self worth out of the picture will make the process a lot clearer for you.

In my world, pricing is a practical consideration worth your time to deeply consider, but it’s got nothing to do with what you’re worth. 

What the Food Revolution Summit Can Teach You About Marketing

Ocean Robbins 2012 What the Food Revolution Summit Can Teach You About MarketingThere are few pleasures greater than seeing friends succeed. 

And even fewer pleasures greater than when it’s two of the dearest people you know succeeding in one of the most beautiful projects.

My dear friend Ocean Robbins and his father John Robbins (author of Diet for a New America, The Food Revolution and many others) are now working together to create, for the second year in a row, The Food Revolution Summit – a tele-summit dedicated to exploring the cutting edge of what’s happening around food issues globally from the lenses of health, politics and philosophy (and from the most trusted advocates and experts of our time).

Ocean and I have worked together, on and off, for the past 18 years with the group he co-founded Youth for Environmental Sanity. He started out speaking to hundreds of thousands of students in high schools across North America, and then lead summer camps, and then gatherings of leading young changemakers and now is focusing almost entirely on growing this new social enterprise with his father. I couldn’t be happier for them.

This is a fine example of how to become a hub.

You can get more info on the summit here

And what follows is my interview with Ocean about The Food Revolution Summit from a marketing lense.

Screen Shot 2013 04 09 at 1.47.07 PM What the Food Revolution Summit Can Teach You About MarketingWhat’s the response been so far?

More than 30,000 people from 100+ countries participated in the first Food Revolution Summit, and response was amazing. Our affiliates were thrilled with the results, too. One person mailed to his list of 50,000, and wound up earning more than $10,000. And since the summit, our list has continued to expand. Popular blog posts and an online petition calling for labeling of GMOs have drawn us lots of attention. Our list is now more than 80,000.

What’s the story of how this came about? What was the need you saw in the community that it emerged from?

Our food chain is in crisis. Big agribusiness has made profits more important than your health — more important than the environment — more important than your right to know how your food is produced. Large-scale industrial agribusiness is controlling an expanding share of the world’s food supply. They have huge advertising budgets to market highly processed, genetically engineered, chemical-laden, pesticide-contaminated pseudo-foods. Meanwhile, people keep getting sicker. Disease care is now eating up 20% of US GDP, and more and more people are chronically ill.

But beneath the surface, a revolution is growing.

From rural farms to urban dinner plates, from grocery store shelves to state ballot boxes, people are rising up and taking action. We’re reclaiming our food systems and our menus, and we’re taking responsibility for our health.

Today there’s a huge and growing demand for food that is organic, sustainable, fair trade, non-GMO, humane, and healthy. In cities around the world, we’re seeing more and more farmer’s markets, and more young people getting back into farming. Grocery stores (even big national chains) are displaying local, natural and organic foods with pride. The movements for healthy food are growing fast, and starting to become a political force.

Can you share a few examples of how your project works?

The Food Revolution Summit: Over the course of nine days, we gather together leading insights from some of the world’s brilliant scientists, doctors and nutritionists. We conduct 24 inspiring, galvanizing and deeply informative interviews, and broadcast those interviews worldwide. Folks can listen for free to the interviews, online or through teleconference. They can also purchase an optional Empowerment Package that gave them downloadable recordings, transcripts, and a whole collection of bonus items, for a fee. Sales of the Empowerment Package cover program costs and also inspire affiliates to promote the summit to their lists, since they can earn up to 50% of any resultant downstream sales. We offer a free service widely, we earn enough to make the program profitable and to make it a win for our promotional partners, and we offer real value every step of the way.

Who do you find it’s working best for?

A survey found that our 2012 Food Revolution Summit participants were highly motivated, and the majority were 40 and 50-something women. There was strong international representation, with a majority in the United States and Canada. Many of them already know that our food system is messed up, they’ve already eliminated most junk food, white bread, and trans fats from their diet. They already know that their food choices affect animals and the planet. But they’re frustrated with the world around them. They want to be armed with the facts so they can become effective spokespeople and advocates. They want to know how to influence people, how to help their families and loved ones be less sick, and even how to change government policy to stop tilting the playing field to favor the pesticide and junk food companies over family farms and healthy foods.

How did you promote this in the beginning? What were the top three most successful approaches at the start of it?

We lined up great speakers. That was enabled by the fact that my dad and colleague, John Robbins, is a bestselling author in this field, and literally wrote the book, “The Food Revolution”, in 2001. So we had strong content and some degree of prominence to start things off.

Then we created strong, authentic and effective landing page and sales copy. This is not something that came easily to me. I needed a lot of help, and was lucky enough to find good people who could offer it. It doesn’t matter how many people click on your page, if it doesn’t motivate them to sign up and to take the next steps. Also affiliates won’t want to promote a page unless they think it is well done.

Third, we reached out to affiliates who had shared values and big lists, and invited them into partnership. By offering them the chance to promote a great project, that was smartly presented, and giving them half of any resultant revenues while offering to do all the followup sales path work so they could just promote the free summit, we made it easy for them to say yes.

What are the top three most effective ways you’ve found to market this?

Affiliates.

Good copy.

Focusing mostly on content with our list, so we offer lots of stuff for free, and are clearly driven by mission first. This is our integrity, and it’s also building trust.

What have you learned about ‘affiliate marketing’? What’s worked best for you? Any blunders along the way?
 
What I love about affiliate marketing is that it turns competitors into partners. We share a stake in one another’s success. If one of our partners gets a bigger list, that means they can do a better job promoting our work.  If our event is a hit, then to the extent that they invested in it, our affiliate partners reap the benefits. I also like the models in which folks offer lots of free content, with paid content on the backend for participants who want to take a deeper dive.  As an affiliate for other people’s ventures, I like being able to offer our list free stuff they will find useful, and I also like being able to share in the profit if they go on to purchase something they think may be of value to them.
 
My biggest mistakes have been agreeing to promote things to our list that I thought sounded cool, but that were not what our list wanted.  Our list didn’t sign up to hear about “everything Ocean thinks is cool.” They are on board to learn about healthy, sustainable, humane and conscious food.  We can broaden that a bit, but for the most part, we get the best response when we stay focussed on our core brand.
 
I have also met a lot of potential partners who want reciprocal promotions.  They’ll promote our work, if we will promote theirs — and we’ll both be affiliates for each other.  This can work really well when we are offering resources of mutual value. But I have to be careful, because while the potential value of promoting something that “converts well” and getting a strong reciprocal agreement from someone who will promote our work is appealing, I can’t let it lead me to compromise on the integrity of knowing what I should send to our list.
 
You’ve spoken about the importance of having good sales copy on your website. I’m curious how that feels for you to be writing a compelling sales letter when you’ve primarily been a speaker, activist, executive director and community builder your whole life.
 

Writing compelling copy that doesn’t come across as icky or read like a “sales letter” is a tricky business and I am still learning about it.

 
Ronald Reagan once said, “sincerity is everything in politics.  If you can fake that, you’ve got it made.” I’m not interested in faking anything, and have at times felt so grossed out by the way that everything, from sex, to love, to God, to even social justice, can be used to market stuff.  
 
But I’ve also been learning that effective copy writing is a means to an end. Like any tool, it can be used for good or bad.  But I want to use it for good.  It doesn’t have to feel slimy to be effective.  But I also have to be willing to employ some of the tools that have been proven to work, if I want to be effective.  If I’m not effective — if our landing page (aka “opt-in page”) doesn’t generate opt-ins, and if our “thanks for signing up” page (aka “sales page”) doesn’t convert into sales, then our affiliates won’t be happy, our operation won’t have the money it needs to continue, and our potential customers will lose out on some valuable resources that we think can change their lives.
 
So it is an art, I think, to learn how to use the medium of emails and websites to generate clicks, to create action — and to do so in a way that feels filled with integrity and that is aligned with our values.
 
And can you give some examples of how your copy changed and evolved from the start and what you think people can learn from that?
 
My email mantra now is: “informal, urgent, connected.”  I make my messages shorter.  In fact, I imagine that my audience is at a 7th grade reading level. I use short sentences and short paragraphs.  I make sure to have only one call to action per message (occasionally one more in a P.S.), and I pay a LOT of attention to the subject and the first sentence.  If those aren’t good, I’ve lost 50% of my audience already.
 
I avoid use of words like “free”, “diet”, weight loss”, or, God help us, “viagra” (not that I would be writing about viagra anyway — but those words will all get you killed in spam filters).  I write in the first person, using the word “you” freely. I need to make sure that I address the problem / need / urgency, the benefits that they can derive from connecting or engaging, and stay warm and personable.  I want to value connection over information.  And I also want to make sure thre is something of value in every message, even if the reader never clicks on a link or opens anything.
 
Can you give five examples of the kinds of emails you’ve sent to your list? I think you’ve done a great job of sending out high quality content that I know I am personally excited to receive. They’re always things I can take action on or share on social media. And I’d be curious to hear your thought process on how you choose content because, in the world of health, there must be so many options.
 

Five of the most popular emails I have sent our list have been:

 
1) How is John Robbins holding up? — This was shirtless pictures of my 65-year-old dad, who has been a health author for decades and who is RIPPED.  A picture is worth a thousand words, they say.  Or in our case, 10,000 clicks.
 
2) Our last chance to stop the Monsanto Protection act — This was a call to action, to try to stop President Obama to veto a bill that gave legal immunity to the biotech industry.  The effort failed, but our list responded big-time.  People want to take action on the issues that matter to them.
 
3) Look who’s in bed with the junk food industry — This was an email teaser linking to a blog post I had written, exposing links between the Association of Nutrition and Dietetics and the junk food industry.
 
4) What your doctor never told you…  — This was promoting a free video of Dr. Joel Fuhrman, and we were an affiliate for a promotion in which folks could opt in to receive the video for no charge, and then would later be invited to dive deeper into nutritional programs in keeping with his philosophy.
 
5) Huge Revelations Totally Embarrass The Diet Industry — We wanted to announce a film launch, which was available for free on an opt-in basis.  We were also serving as an affiliate for the promotions that would follow.  Instead of some lame title likeL “Announcing an awesome film”, we went with “Huge Revelations Totally Embarrass The Diet Industry”, which was also a part of the film’s message – and watch opens and clicks go off the charts.
 
Out of necessity to make this summit go, I’ve seen you dive into the marketing world so hard. Are there any other marketing or business tips you can share as a hippie who has gotten into marketing in the past few years?
 
Don’t be afraid to succeed.  You can use the tools of the world to change the world. But remember also that the smell of greed can be seductive.  Stay connected to your mission, and never lose site of that.  Hopefully you are working for a lot more than money.  Keep your eyes and your heart on the prize — the change you want to see in the world.  Integrity is everything in business, and when people can feel your integrity, they will trust you more.  I also advise to steer clear of over spending. Only scale up as you can afford it.  Overshooting can lead to vulnerability to external forces that can pull you off your center.
 
In the world of online tools, widgets and geekery – what are the coolest things you’ve come across that you’d recommend to other entrepreneurs going about building their business?
 
1shoppingcart is great for online affiliate marketing and list management if you are starting out small.  
 
If you get bigger and need more customized sophistication, I suggest Office Auto Pilot.  
 
I like http://www.timetrade.com/ which helps with booking interviews and appointments, and http://easyseminar.com/ which is great value for the price for teleconferences and online seminars.  
 
And I do love my google calendar.
 
You’ve also written a number of pieces for Huffington Post over the past year or so. How did this happen? What’s been the impact of it? Is this something anyone can do?
 
The success of my pieces on HuffingtonPost has had a lot do with with our list launching them, strong topics of interest, and a combination of strong research and pithy content.  I think blogging is a great tool if you love to write and have a gift for 500-1,000 word pieces that really move people.  But I do not recommend it for nearly everyone.  Huffington Post will use a strong viral reaction to a piece, and your own promotional efforts, to draw views (and advertising dollars) to their site.  
 
They also provide some promotion of course – though for most posts, not as much as you might think. So sometimes you may be better off posting on your own site, if you have a platform for launching it, and then you get the traffic of all the readership the ensues.  Blogging can be a great way to build brand recognition for your message, and to make an impact on issues that matter to you.  
It is not a great way to generate opt-ins or any other direct call to action, though it can help with those things a bit.

What are the three biggest lessons you’ve learned along the way?

Writing good sales copy is a skill set. There’s a lot that’s been learned about it. We aren’t born with it, and for most of us, it doesn’t come intuitively, either.

Combining awesome free content with a strong opt-in hook is a great way to build a list. A big list of engaged, inspired, and interested people is a powerful force for social change and for business success.

Affiliates represent an awesome way to turn the competition into partners.

At its heart, what is this project/business really about for you? (beyond money, status and such).

Large-scale industrialized food production is wreaking havoc on our forests, topsoil, air, water, and climate. Farm animals are being treated with tremendous cruelty, and farm workers are often exploited. Genetically engineered “Frankenfoods” are being released, inadequately tested, into the food supply on a vast scale. Meanwhile, people are eating more and more artificial food — and getting fatter and sicker. In fact, more people are chronically ill today than at any time in the history of the world.

Our goal is to offer a diverse, gourmet, tasty and nutrient-rich powerhouse of resources that’s designed to help people move from being medical time bombs to health superstars, and from frustrated spectators to empowered agents of change.

I’m also motived by the fact that I love food. I love eating it, I love preparing it, and I love sharing it with other people. Throughout the world, “breaking bread” together, or sharing a meal together, is an act of connection. Food bonds us to the world, to culture, and to one another.

When we bring more consciousness to our relationship with food, we improve our health, and we contribute to a more healthy, humane, sustainable and beautiful world.

What’s the next level for your project? What are you most excited about that’s coming up?

The 2013 Food Revolution Summit runs April 27-May 5, and it’s going to be our best one yet!

We’ve compiled a book of interviews from the Food Revolution Summit, and edited them to make for a strong and cohesive flow. Voices of the Food Revolution will be published in June, 2013.

We’re also developing online courses, and offering free weekly emails to our growing list, with action alerts, practical tools, inspiration and information to contribute to the food revolution.

If people want to find out more about your project, support it or get involved – what should they do?

Join us at http://www.foodrevolution.org, or sign up for our free 2013 Food Revolution Summit at http://www.foodrevolution.org/summit

Anything else you’d like to add?

We wish you radiant health, abundant joy, and a life filled with meaning. And we wish you good, delicious, nourishing food. If you’d like to become an affiliate and earn a modest amount of money while helping spread the word, you can sign up here: http://www.foodrevolution.org/affiliate

Bon Appetit, food revolutionaries!

Seven Community Building Lessons in Becoming a Hub

Screen Shot 2013 04 02 at 9.32.03 AM Seven Community Building Lessons in Becoming a HubThere’s an incredible power in being a ‘hub’ in your community. When people get that you’re genuinely committed to the well being of your community, they will trust you more. While everyone is running around trying to get status, you are gaining stature in the community. Paris Hilton has status. Oprah has stature. 

And, one of the fastest and most powerful ways to become a hub in your community is to gather the existing hubs together.

When you do this, everyone wins. You win because you are now known by all your key hubs. Your hubs win because they get to connect with each other. The community wins because a community with well connected hubs works better. 

On October 20th, 2012 sixty of Edmonton’s baddest ass do gooders got together for a day of networking and community building at The Good Hundred Experiment (which was naturally followed by the Good Hundred Party).

It’s an event I was co-organizing with my colleague Nadine Riopel, author of The Savvy Do Gooder as a project of The Local Good (a project I co-run in Edmonton).

The Story of The Good Hundred Experiment . . .

Here’s how it came to be: In the spring of 2012, there was an election on in Alberta.

In early 2012, a group of young people in Edmonton decided they wanted their generation to be more informed and involved. They planned a viewing party for the leadership debate; something that many 20 and 30 somethings would be unlikely to check out on their own, and even less likely to discuss with friends.

By making it a social event at a bar, they got over 70 young people to show up, pay attention, and talk it over. They made it cool and easy to engage in the political process. They achieved their goal of creating more politically active young adults.

Seeing this, Nadine was inspired. It reminded her that there were many ways to do good, and many amazing people finding their own paths to the change they wanted to see in the world every day. She decided that she wanted to take a closer look at some of these folks, and at how they were generating such fantastic results.

So she started the Edmonton Do Gooder Project to profile several amazing local do-gooders and their work. One of the first people on her list was me.

Hearing about the project, I was struck by how many do gooders I’ve seen making positive things happen, in different sectors and using different approaches. But many of them don’t know each other. Living in the same city; sometimes even working on the same issues.

So many moments of, “how do you not know this person?!”

And I’ve seen how so many are struggling to get over the same hurdles; not enough money, volunteers or resources to get the work done; overwhelm; burnout; and such steep learning curves.

It’s so easy to get stuck in our various silos (e.g. anarchists hang out with anarchists, academics don’t tend to mix with entrepreneurs, etc.).

And I decided to approach Nadine with the idea of bringing these people together for a day of connecting, and of working together to make each do-gooder’s path a little smoother.

bios 300x224 Seven Community Building Lessons in Becoming a HubAnd the Good Hundred Project was born.

 

Seven Community Building Lessons

Lesson #1: Have a clear objective and perspective.

There are few things worse than bringing together a group of amazing people and saying, “We should all do something together. What you do you all think it should be?”

That way lies madness. You can get away with that move once. Maybe twice. But after that your credibility is gone. Those events are largely a waste of people’s time.

It’s far better for the convener to put out the word that, “We’d like to bring _____ kinds of people together to explore ________/ have ________ kind of experience/ learn how to _______.”

Something people can ‘get’ right away.

If no one responds then it’s probably because they didn’t experience that as a real need in their community. If there’s no need, then there’s no need for a gathering. In our case, we saw the need for people to connect outside of their silos to get fresh support and perspectives. It turns out that we weren’t the only ones feeling that need. And so sixty people responded that they were willing and excited to spend $40 and a Saturday to attend.

We wanted to support savvy do gooders in meeting each other. That was our promise.

Ever since I founded the Jams project in 1999, I become convinced of the power of bringing good people together in a good way and trusting that good things will come from that. The Jams started with the wondering of what would happen if we brought together 30 young people for a week (from around the world who were all up to good things and in leadership roles in their communities) without a lot of guest speakers. Just letting them connect with each other.

“What are your outcomes? What are the deliverables from this?” funders would ask us. “Will there be a declaration from the youth of the world? A statement of priorities? A new network?”

“Nope,” we replied. “Just friendships. And trust. And we trust that good things will come from that over time.”

And it did. There have no been over 100 Jams in many countries. Those week long gatherings have resulted in dozens of new projects, some new organizations and hundreds of thousands of dollars in funding going towards good things in communities that, formerly, had not had access to those resources.

We had a clear objective: help Edmonton’s savviest do gooders be even more effective in what they do by connecting them with each other. Simple. We knew that through conversations with each other and just knowing about each other’s work and the resources available to them, they’d be more effective in what they do. Our belief is that by having a more strongly and tightly woven community of do gooders that, over time, this would lead to more conversations and collaborations that could help more good to be done in Edmonton.

Lesson #2: Pick your people carefully.

Over the years, I’ve learned that, outside of a clear intention based on a need in the community, 90% of an events success is about who you invite.

A big reason is that, the major reason that people decide to come to any event is because of who will be there. Especially when you’re talking about bigger movers and shakers. The busier people get, the more jealously they guard their time. If someone’s a hub they do not want their time wasted. But, if they know that the event is going to be full of people they’re inspired by and want to hang out with, they’re more likely to come.

That’s why we created an RSVP page where folks could see the photos and bios of who was coming. We updated it regularly. We wanted people to know clearly with whom they’d be spending their precious day.

It’s important to be really clear about who your event is for and to not imagine that it’s for everyone. We kept the Good Hundred Experiment secret because we wanted to make sure that we were picking people we thought would be a fit for the event – people who would add something to the conversation, as well as gain something from it. We wanted people who either had a proven track record of do gooding or were onto a really good idea and pursuing it with a lot of hustle. We wanted the attendee list to be a list that had us feel inspired to show up.

This also has a lot to do with respect, I think. Respecting the time of the people you’re inviting. Inviting the right people sets up the day to be a success.

And so, after months and months of hand picking, inviting and following up with some of Edmonton’s finest – the day finally arrived.

Lesson #3: Have a Clear Schedule and Structure, But Don’t OverSchedule

This is the hardest thing to summarize.

If the focus of the day is clear, it’s much easier to create the schedule and flow of the event.

Our focus felt very clear: help savvy do gooders in Edmonton meet each other.

Period.

So, we created a schedule and structure of the day that we thought would best facilitate that.

We started at 9am (on a Saturday. #whatwasithinking?).

People arrived, got some tea and coffee and immediately began to look at the wall full of photos and bios of the participants we’d put up (pictured right). In fact, people kept coming back to it throughout the day. When you’re designing an event, it’s not always just about the ‘schedule’ but about the structural and environmental pieces you put in place for people to connect.

The wall of bios became a way people could learn about each other without having to talk directly to the person.

We created the #good100 hashtag for twitter which people used to tweet all day.

We made sure that people sat with new people regularly.

Think ‘structure’ not just ‘content’.

Throughout the day and afterwards I heard many people voice a feeling of intimidation, ‘how did I get invited here?’ That’s how you know you’ve got the right people – they’re so inspired by each other. #goodnews.

We began with some hello’s and welcomes from Nadine and myself and then immediately invited people to people into groups of six with people they didn’t know and then gave them three minutes each to introduce themselves answering five simple questions (name, project name, what your project does, what’s coming up next for you and what you want to talk about today). Simple.

After 15 minutes, they did it again with another group of six. After the second circle, someone tweeted, “only ninety minutes in to the event and I’ve already got my money’s worth”.

Remember: our stated goal was to help savvy do gooders network. People signed up for that promise. And then we delivered on that promise.

426280 10152212871280195 2091824250 n 225x300 Seven Community Building Lessons in Becoming a HubDuring the day I saw so many people, who’ve been doing good Edmonton for years and years, meeting each other for the first time. I heard important conversations that I know will lead to inspiring projects in the years to come. We’re building a fertile soil of trust and letting seeds be planted so that collaboration isn’t forced or pressured but happens organically.

After the small group introductions, participants got into groups of three and each member of the triad got 25 minutes of coaching from the other two participants. This was based on the metaphor of their project being like a boat taking their communities from Island A to Island B.

The two people coaching were under strict instructions to offer no advice to their colleague for the first 20 minutes. Their only job was to ask questions, be curious and listen. I think we often jump to advice too soon.

They asked questions like, “Why do you do what you do? What is your vision for your community (Island B)? Where is your community now (Island A)? What’s your project (the boat)? And why do you do your work the way you do it? (the map)”.

At the end of the 20 minutes they were left with a much clearer sense of the persons project. And then they had five minutes to share their very best, hard won wisdom from years of doing their own projects.

For a lot of the participants, this was the highlight of the day.

We then had lunch where people were invited to eat with some new people. They found those people by reaching into the brown paper bag which held their catered lunch and pulling out a small, wooden, puzzle piece sized toy. Some people had balls, some had butterflies, some had fishes. I had lunch with a cool bunch of fishes.

And, in the afternoon, we broke off into the themes of work that folks were most passionately working on (e.g. local food, community building, women’s empowerment). This was probably the least successful and most challenging part of the day as we didn’t give very clear instructions on how to have that conversation. That was a good reminder about the importance of giving a clear intention and structure. Our intention was vague and we gave no instructions on how to have the conversation. That ended up being frustrating for many.

burning 300x224 Seven Community Building Lessons in Becoming a HubThat was followed by breaking out into groups based around ‘burning questions’ that people wanted to explore during the day with each other (see photo on right).

I joined in on the discussion around ‘how do we make our projects diverse and accessible’ which, for me, lifted up some excited ideas for the future of the Good Hundred Experiment.

Lesson #4: Uniqueness is not a weakness. Diversity makes us stronger.

To quote participant Waymatea Ellis, “Uniqueness is not a weakness.”

I worked as hard I could to make the event as diverse as possible (in terms of age, gender, ethnic background, type of work etc.).

I believe that diversity gives us more points of view. It makes us wiser and our solutions better. It helps complicate things in the most wonderful way. It gives our projects and perspective subtle nuances they would never have had before.

The group we had was amazing and fairly diverse and I’m excited about the possibility of have more young people, more ethnic diversity and also to have more funders, foundations and granting agencies present so we can start connect the people with access to the money to those who most need that money.

It’s easy to get trapped in our silos and have our events be only activists, only white people, only the hip hop scene . . . but our communities can be explicit without being exclusive. They can be clear in themselves and honour the unique gifts they have to bring and their unique natures but also build bridges with other communities.

I think that bridges make communities richer.

Lesson #5: Representative Leadership.

What’s clear to me is that, if we want the next event to be more diverse, we can’t simply invite a more diverse crowd, we have to have the leadership of the Good Hundred Experiment be representative of the communities we want to attract. They need to be involved in the design of the next event (which we hope will be a two day event) the selection of participants and the facilitation.

To have an all white facilitation team try to run an event for a group that’s majority people of colour, or an all male facilitation team running an event for women, or an all straight team running a healing workshop for the LGBTQ community, or a group of billionaires being the only facilitators of a program for those who are struggling financially . . . wouldn’t be optimal.

Recently in the United States there was a panel of women’s reproductive health issues . . . without a single woman on it.

Barack Obama is the first black president and that brought out people to vote who had never voted in their lives because they’d never seen their own interests or community represented.

When we started the Jams project, the first event was a fairly diverse mix of participants with four white, North American facilitators and one facilitator from Mali. But, after a few years, the groups are far more diverse and so are the organizing and facilitation teams. The facilitation seems to represent the people in the communities which makes everything easier. And the diversity adds an intelligence and richness to the design of the event – more heads are better than one.

I have consistently found that when I facilitated with others who came from different backgrounds of race, class, gender etc. – they noticed dynamics in the group that I was 100% oblivious to – hadn’t clocked it at all. But they caught it. Which allowed us to adapt and respond beautifully.

There’s nothing more welcoming than to see that the leadership of a group putting on your event has someone who looks like you, comes from your background and who represents you. It relaxes you.

In our table exploring this theme of diversity, we talked about how even the venue one chooses can affect how welcome and excited people are to come to your event. An organizer of the Latin American Film Festival had noticed that the Edmonton Latin Community wasn’t that excited about coming to the U of A for the festival, ‘It’s so far! I always get lost! I don’t know my way around!’ they would tell him. A member of the community is more likely to know these things and save you from expensive mistakes. 

It’s also one of the reasons that niching around your past wounds and struggles is so powerful. You’re a native to the territory, not a tourist. Whenever I see people choosing target markets they have no background in, I know they’re in for a steep learning curve. They will have to learn the language, tastes, values, point of view and so much more of the community they’ve chosen to serve before they get anywhere. If you want to be a in a position of leadership in a community, it helps if you’re from that community. If you’re wanting to create an event serving multiple communities – make sure that the leadership of the event is representative of that.

When your following looks at you and your team, they should be able to see themselves in you.

Lesson #6: Celebration!

Screen Shot 2012 10 24 at 6.24.21 PM 150x150 Seven Community Building Lessons in Becoming a HubIt can be easy to get caught up in work, work, work.

But so much of the glue that holds communities together comes from informal socialization and celebration. Parties. Potlucks. Picnics. Gatherings with no agenda other than to enjoy each others company.

The evening of our event was the Good Hundred Party. While the day had been invite only – the evening was open to everyone to come. In the end, we had about 100 of Edmonton’s finest do gooders and community members.

I saw many good folks catching up after months of being out of touch and new connections being made.

By the end of the night, I had completely lost my voice and left while the party was still bumping knowing that folks were still weaving itself just fine without me.

It’s an exciting time for the Edmonton do gooding community. The more we get to know each other, the more possibilities there are for collaboration. And the more we work together, the happier we’ll be.

Lesson #7: Reflection – Bringing in the Harvest

Make sure you take time regularly to reflect on your event. What went well? What went poorly? Ask for feedback.

At the end of the Good Hundred Experiment, we passed out index cards and invited everyone to write down, on one side, any reflections they had one the day – what they loved, what they’d change, what they’d love to see next time etc. On the other side, we asked them to write down the specific names of everyone who they wanted to see there next time. Many of these names were completely new to us.

Sit down and reflect on your event and harvest the learnings from it to make sure your next event is even better. Write it all down and make clear outlines for activities so that you can give them to any facilitator in the future and have them run it succesfully. Reflection can allow you to scale what you’re doing so it doesn’t just rely on you. It allows you to create checklists, outlines and instructions so that others could step in and have a successful experience. That’s how things grow.

If you try to do it all yourself and you aren’t willing to learn from your experiences your efforts will become stale quickly and you will burn out.

For more reflections on the day . . .

To read reflections from other participants you can go to Nadine Riopel’s blog post You Are Not Alone, Deborah Merriam’s blog post or to the Natural Urban Mama’s blog post.

To see more photos from the day click here.

To read a storify account of the day from the point of view of Twitter click here.

To read a storify account of the party from the point of view of Twitter click here.

 

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